Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
COURSES
ADDITIONAL INFORMATION
Generic

DANEIKER ADRIAN MARCANO DE SANTIS

Alajuelita

Summary

Dynamic and adaptable professional with strong teamwork and communication skills. Capable of working under pressure with responsibility and efficiency. Highly motivated, detail-oriented, and quick to learn new skills.

Overview

4
4
years of professional experience

Work History

Inbound Call Center Agent

Netcom Business Contact Center
06.2025 - Current
  • Managed high volume of inbound calls, ensuring timely and accurate responses to customer inquiries.
  • Provided exceptional customer service by addressing issues and resolving complaints effectively.
  • Utilized CRM software to track interactions and maintain detailed records of customer engagements.
  • Collaborated with team members to streamline call handling processes, improving overall efficiency.
  • Assisted in training new agents on call center protocols and best practices for customer interaction.
  • Monitored call metrics to identify trends, contributing to ongoing performance improvements.
  • Developed scripts for common inquiries, enhancing response consistency and reducing handling time.

Sales Advisor

Mundo Soluciones
09.2024 - 02.2025
  • Sold home and electronic products through social media platforms such as Marketplace, Instagram, and TikTok.
  • Provided customer service and in-store purchase advice.
  • Developed product knowledge to effectively recommend solutions tailored to customer needs.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Technology Advisor I

Xcven - Xerox de Venezuela
11.2023 - 08.2024
  • Digitized documents and invoices.
  • Created Excel spreadsheets with customer and supplier data.

Cashier

Inversiones Baratón 888
05.2023 - 11.2023
  • Handled cash register and customer service.
  • Restocked shelves and conducted daily inventory.
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted in training new cashiers on register operations and customer service protocols.

Call Center Operator

Reverón y Asociados
02.2022 - 12.2022
  • Conducted telephone collection for overdue accounts.
  • Mediated with clients to ensure timely payments and updated information in Excel.

Education

Technical University Degree -

Universidad Nacional Experimental de la Gran Caracas
07.2023

High School Diploma - undefined

Unidad Educativa Educatuy
07.2019

Skills

  • Expertise in conflict resolution
  • Digital transformation expertise
  • Advanced data gathering
  • Proficient in customer service
  • Intermediate Excel skills

LANGUAGES

English (B2)
Spanish (Native)

Timeline

Inbound Call Center Agent

Netcom Business Contact Center
06.2025 - Current

Sales Advisor

Mundo Soluciones
09.2024 - 02.2025

Technology Advisor I

Xcven - Xerox de Venezuela
11.2023 - 08.2024

Cashier

Inversiones Baratón 888
05.2023 - 11.2023

Call Center Operator

Reverón y Asociados
02.2022 - 12.2022

High School Diploma - undefined

Unidad Educativa Educatuy

Technical University Degree -

Universidad Nacional Experimental de la Gran Caracas

COURSES

  • English B2 — Claseflix.com (Jan 2025 - Feb 2025) Completed a B2 English course, enhancing fluency in academic and professional environments.
  • Excel — Claseflix.com (Feb 2025 - Mar 2025) Learned data management, formula creation, and advanced reporting using Excel.

ADDITIONAL INFORMATION

  • Date of Birth: July 13, 2002
  • Nationality: Venezuelan
  • Civil Status: Single
  • Gender: Male

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DANEIKER ADRIAN MARCANO DE SANTIS