Daniel Acosta
Desamparados
Summary
I am deeply committed to the ongoing refinement of my skillset and the progressive advancement of my professional journey. My fervent dedication lies in the collaborative pursuit of innovative solutions to a wide spectrum of challenges while extracting invaluable insights throughout the endeavor. My goal is to cultivate a harmonious and nurturing work environment conducive to mutual growth and success.
Overview
11
11
years of professional experience
Work History
Campaign Operations Expert
Kepler
01.2020 - Current
- Played a critical role in ensuring client and company success by measuring digital campaign performance, developing deep insights to drive performance, and designing sophisticated testing plans
- Collaborated with clients and internal teams to understand business and marketing goals
- Used testing and custom analyses to measure the impact of digital media campaigns
- Developed data visualizations and back-end functionality as needed
- Created custom client-facing reports
- Developed client insights and strategic recommendations
RPA Developer – Business to Business Support
Experian
12.2017 - 10.2019
- Automation developer for the Data Development Team, contributing to introducing best practices, standards, and document templates to the NA Automation Team and Data Development Team
- Experienced in building RPA solutions using Automation Anywhere and creating integrated solutions with Microsoft Power Platform
- Worked closely to identify and define requirements and analyze them
Team Lead – Gamestop
Teleperformance
10.2013 - 04.2016
- Call Back Team Leader, Email Agent, Chat Agent, Customer Service Representative, and Backup Supervisor
- Responsible for coaching agents
Education
Bachelor’s Degree - Advertising
Universidad Latina de Costa Rica
01.2012
Technician - Digital Video Post-Production
Universidad Nacional de Costa Rica
01.2011
Technician - Voice Over and Language Management
RNW - Radio Netherlands
01.2008
Technician - Audiovisual Communication
Instituto Nacional de Aprendizaje
01.2007
Skills
- Team Leadership
- Social Media Marketing
- Search Ads 360 Certification
- Meta Business Manager
- Yellow Belt Certification in RPA
- RPA BOT skills
- Account Management
- Experience with Snapchat
- Experience with TikTok
- Experience with Twitter
- Communication
- Operations management
- Google Analytics
- Project Management
- People Management
Timeline
Campaign Operations Expert
Kepler
01.2020 - Current
RPA Developer – Business to Business Support
Experian
12.2017 - 10.2019
Team Lead – Gamestop
Teleperformance
10.2013 - 04.2016
Technician - Digital Video Post-Production
Universidad Nacional de Costa Rica
Technician - Voice Over and Language Management
RNW - Radio Netherlands
Technician - Audiovisual Communication
Instituto Nacional de Aprendizaje
Bachelor’s Degree - Advertising
Universidad Latina de Costa Rica
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