Daniel Alvarez Borbon
HR Specialist Ll, Prog Mgmt Transfers
Alajuela
Summary
Dynamic Industrial Engineer with a strong focus on process optimization and system implementation, adept at fostering collaboration between technical and operational teams to enhance workflow management and service delivery. Expertise in data analysis, user acceptance testing, and innovative problem-solving drives successful project outcomes. Proven history of developing and implementing effective solutions, conducting comprehensive process analyses, and leading cross-functional initiatives to address issues. Committed to stakeholder engagement and continuous improvement, ensuring optimal performance while maximizing user satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Program Specialist, Transfers
Amazon
07.2023 - Current
- Collaborated with cross-functional teams (service delivery, tech teams, HRBPs, hiring managers and compensation consultants) to streamline internal transfer workflow processes and tools.
- Supported the service delivery team by providing expert knowledge on tool functionalities, addressing bugs, gathering insights, and raising UI/UX improvements.
- Developed a ticketing queue workflow for user queries, analyzing data trends to identify process improvements, and sharing insights with technical teams.
- Coordinated beta testing phases to capture early user feedback, leading user acceptance testing in beta and gamma environments before deployment.
- Developed comprehensive test cases and facilitated stakeholder meetings to ensure accuracy and obtain sign-offs during UATs.
- Streamlined processes by identifying and implementing automation opportunities to reduce manual interventions.
- Engaged directly with stakeholders to gather feedback, fostering strong relationships, and continuous process improvement.
- Helped streamline repair processes and update procedures for support action consistency during system failures.
- Spearheaded the resolution of high-severity issues, ensuring minimal disruption to transfer workflow operations.
- Facilitated collaboration between engineering and service delivery teams, enhancing system functionality and user experience.
Process Specialist, Transfers
Amazon
02.2021 - 06.2023
- Collaborated with HR teams, hiring managers, and business units to achieve internal transfer goals, and maintain quality outputs.
- Guaranteed customer satisfaction through proactive problem-solving and efficient resolutions.
- Guaranteed Internal Transfers team was following HR policies and transfer procedures to ensure compliance and quality service delivery.
- Championed the adoption of new tools that streamlined workflows across multiple teams.
- Frequently monitored transfer processes to verify proper documentation and compliance.
- Recommended improvements to internal transfer processes to meet changing business needs.
- Evaluated staff performance and provided coaching to address process inefficiencies and highlight improvement opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective process improvement plans aligned with internal goals and organizational specifications.
- Collected, analyzed, and shared internal metrics that served as inputs for process performance evaluation and improvements.
- Led process improvement efforts, maintaining high standards for all products and services.
Internal Transfers Process Lead
AMAZON
01.2020 - 01.2021
- Audited team KPIs to determine trends, quality, and individual team performance, and communicated the results and findings to leadership.
- Worked on different daily, weekly, and monthly reports that contribute to the time management of the cases, the accuracy of the tasks, and the detection of defects and gaps.
- Assisted peers with training and topics related to process improvement and project development.
- Identified, worked on, and contributed to small to medium process improvement projects.
- Designated as the onboarding buddy for new Process Leads (L4) to guide them through their onboarding process, tasks of the role, knowledge gaps, and being the 'go-to' person for any process-related questions they have.
- Full understanding of the E2E (end-to-end) process to provide assistance with questions and coaching when needed to Coordinators (L3) and Process Leads (L4).
- Delivered accurate calculations regarding the compensation analysis for the different cases, taking into consideration all the dependencies and nuances present in the process.
- Assisted hiring teams (recruiters, hiring managers, HRBPs, etc.) with questions and requests to guarantee an excellent customer experience and a smooth transfer.
Process Improvement Analyst
Audible
03.2019 - 01.2020
- Coordinated and led the Gemba program on Audible.
- Performed data analysis of key process indicators to identify opportunities for process improvement.
- Assisted in coaching and training local management, associates, and project teams on process improvement concepts and methodologies.
- Led and participated in structured process improvement activities, such as Kaizens, JDIs, etc.
- Continuously worked on improving the existing processes' efficiency, effectiveness, and increasing productivity in different areas, all aligned to Kaizen, DMAIC, and Lean Six Sigma tools.
- Performed work measurement and time studies for occupancy analysis and headcount.
CSNA Sr. Associate
Audible
03.2018 - 03.2019
- Technical support representative.
- Processing orders, addressing billing questions and resolving technical issues involving software and hardware.
- Gemba champion, Kaizen participant, data analyst and POC for process improvement and project management topics on my team.
CSNA Associate
Amazon
09.2017 - 03.2018
- Customer service representative in retail.
- Customer service representative in AHS (Amazon Home Services).
Production department and warehouse chief
LABORATORIO FITO SALUD JG S.A.
11.2016 - 08.2017
- Quality control of in-process and finished products.
- Ensured safety and production protocols in order to achieve good manufacturing practices (GMP).
- Methods-time measurement (MTM) focused on in-process products.
- Analyzed all the data from the entire manufacturing processes, and developed plans and recommendations to reduce waste.
- Inventory control and supply chain of raw and packaging materials.
- Sales data analysis and identifying tendencies in order to develop the production planning per month.
- Analyzed and calculated production costs.
- Member of the occupational health brigade.
Education
Bachelor's degree - Industrial Engineering
Universidad Latina De Costa Rica
Heredia12-2016
Certification - Statistical Analysis
Tecnologico De Costa Rica
Alajuela 05.2001 -
Skills
Project management
Personal Qualities
- Troubleshooting skills
- Problem solver
- Oriented to results
- Persistent
- Responsible
- Committed
- Self-confident
- Can work under pressure
- Good time management
- Critical thinking
- Organized
- Efficient
- Team worker
Goals
- Improve technical and analytical skills to enhance process optimization and system implementation capabilities
- Expand knowledge in workflow management tools and service delivery methodologies to drive operational excellence
- Strengthen leadership abilities in cross-functional team coordination and stakeholder management
- Increase expertise in data analysis and process improvement methodologies to deliver more impactful solutions
Timeline
Program Specialist, Transfers
Amazon
07.2023 - Current
Process Specialist, Transfers
Amazon
02.2021 - 06.2023
Internal Transfers Process Lead
AMAZON
01.2020 - 01.2021
Process Improvement Analyst
Audible
03.2019 - 01.2020
CSNA Sr. Associate
Audible
03.2018 - 03.2019
CSNA Associate
Amazon
09.2017 - 03.2018
Production department and warehouse chief
LABORATORIO FITO SALUD JG S.A.
11.2016 - 08.2017
Certification - Statistical Analysis
Tecnologico De Costa Rica
05.2001 -
Bachelor's degree - Industrial Engineering
Universidad Latina De Costa Rica
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