Daniel Barrantes
Tour Guide
Concepción de San Rafael de Heredia
Summary
Driven Support Engineer and Customer Service Representative with a proven track record at Tebra, enhancing customer satisfaction through expert resolution of technical and service issues. Skilled in problem-solving and exceptional communication, adept at relationship building and teamwork. Demonstrates proficiency in English and a strong aptitude for learning languages, ensuring effective customer engagement and support.
Overview
9
9
years of professional experience
Work History
Support Engineer
Tebra
05.2017 - 01.2024
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Worked closely to all engineering teams for discussing and resolving technical issues.
- Informed all teams about new issues and resolved engineering tickets.
Customer Service Representative
Sykes Call Center
02.2015 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Colegio Vocacional De Heredia
Heredia 05.2001 -
Guia General De Turismo - Turismo
ICETUR
San José, Costa Rica 05.2001 -
Skills
Customer Engagement
Excellent Communication
Relationship Building
Teamwork and Collaboration
Timeline
Support Engineer
Tebra
05.2017 - 01.2024
Customer Service Representative
Sykes Call Center
02.2015 - 04.2017
High School Diploma -
Colegio Vocacional De Heredia
05.2001 -
Guia General De Turismo - Turismo
ICETUR
05.2001 -
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