Daniel Diaz
Software Engineer
Curridabat,SJ
Summary
Highly skilled and dynamic technical support agent, bringing forth the ability to effectively manage and oversee optimal services for end-users. Resourceful, and committed to continually advancing knowledge for relevant technologies. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team at the same time qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive IT support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
14
14
Certifications
1
1
Language
Work History
TECHNICAL SUPPORT SPECIALIST
KYNDRYL
09.2021 - 03.2023
- Troubleshoot O365
- Troubleshoot internal client software
- ServiceNow Knowledge
- Desktop as a Service and Citrix
- Knowledge
- Mobile Iron troubleshoots.
TECHNICAL SUPPORT
IBM
06.2020 - 09.2021
- Troubleshoot O365
- Troubleshoot internal client software
- ServiceNow Knowledge
- Desktop as a Service and Citrix
- Knowledge
- Mobile Iron troubleshoots.
CUSTOMER SERVICE AGENT
10.2017 - 11.2019
- CONCENTRIX
- Handle sensitive information
- Research and process claims for providers
- General information about healthcare and insurance
- Direct contact with providers.
Education
Bachelor of Science - Computer Science And Programming
Universidad Fidelitas
San Jose, Costa Rica 01.2019 - Current
Bachelor of Science - Computer Science And Programming
Northern Arizona University
Arizona,USA. 08.2022 - 12.2022
Skills
Desktop Component Repair
undefinedCertification
JAN 2018 - PRESENT
Accomplishments
Graduated in 2018 with 4 modules of Cisco CCNA.
Timeline
Bachelor of Science - Computer Science And Programming
Northern Arizona University
08.2022 - 12.2022
TECHNICAL SUPPORT SPECIALIST
KYNDRYL
09.2021 - 03.2023
TECHNICAL SUPPORT
IBM
06.2020 - 09.2021
Bachelor of Science - Computer Science And Programming
Universidad Fidelitas
01.2019 - Current
CUSTOMER SERVICE AGENT
10.2017 - 11.2019
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