Daniel Fernandez

• As a Principal Network Architect, I lead a team of 5 Architects and oversee a group of 12 engineers, providing technical leadership, mentoring, and guidance. While not directly managing the team, I am responsible for all the technical decisions and ensure alignment with the Architectural Standards that have been set.
  
  **Key Achievements:**
  - Network Account Architect for one of the biggest media and data analytics firm in the world.
  - Approved all design and technical solutions for client projects, ensuring high-quality deliverables.
  - Spearheaded solutioning and consulting efforts, advising clients on innovative improvements aligning with their technological roadmap.
  - Led the Network separation process within the company, acting as the Technical Design Authority for all separation designs. Provided mentorship, Tier 4 support, and troubleshooting assistance to Architects and Engineers during the transition.
  - Identified and implemented Network and Security enhancements for clients, deriving in new revenue streams for our company.
  - Collaborated closely with the Network Director and Account Vice President in solutioning, scaling, and enhancing network and security operations.
  - Expanded the Architecture team from a sole member to a team of 5 Architects under my leadership.
  - Engaged in client workshops for strategic roadmap planning, ensuring alignment with clients' visions and facilitating successful project deliveries.
  - Lead the Network Security policy definition, beyond critical for our account and that holds valid until this day.
  - I was nominated by the account Vice President for an inaugural Kyndryl Award, where only 250 employees were selected worldwide. This is in recognition of my business acumen and the added value I bring to the business, not just in the technical field but also driving new ideas that have a direct impact in our revenue.

- Leading the Azure Networking project. Having enabled routing intent in a complex environment and extending the SD-WAN into Azure. All being done through code. (Terraform)

*Skills: Cisco routing, switching, VPN, SD-WAN, Prisma, Palo Alto Firewalls, Cisco Firewalls, CheckPoint, Azure, Azure Networking, IaC, Meraki.

• Responsible for providing layer 4 network support in a multi-vendor environment (Cisco, Juniper JunOS, Brocade Vyatta)
• Coordinate troubleshooting activities with other teams for Operating Systems (Linux, Unix, Windows), DBA's (SAP, Oracle) and other shared infrastructure applications (SMTP, DNS, LDAP)
• Coordinate with IBM project managers for network on-boarding activities in support of customer activations
• Work along with multiple ISPs and our clients in order to provide solutions and implementation assistance for IBM's datacenters
• Enable communication over specific layer 4 ports
• Troubleshoot connectivity issues
• Work together with other teams (ie: Linux, Windows, Database, SAP, among others) to implement and resolve connectivity issues
• Setup all the configuration needed to onboard new customers
• Work together with different ISPs and customers to implement and fix communication issues between our customers' networks and IBM
• Help with audits and reports related to the network
• Execute software upgrades
• Work with hardware vendors / providers to fix complex configuration issues / bugs, and hardware failures

• Network Design
• Consult with customers on networking requirements and define expectations
• Implemented Networks
• Implementation of network equipment, monitoring and alerting as per design and project schedule
• Working with RiverBed SteelHead; traffic compression and optimization
• Routing and switching configurations, hot fixes, and implementations
• Working knowledge with Ruckus APs
• Working knowledge with Meraki APs
• Nexus 5k and 7k support and implementation
• Working knowledge of Nexus VDC and VPC
• Timely resolution and root cause analysis for Sev A problems
• F5 administration, blacklisting, whitelisting, certificates, auditing and overall management
• Technologies used: Cisco, Catalyst, ASR, F5, SteelHead, Nexus, Meraki

• Working knowledge of OTN, SONET networks
• Working knowledge of Ciena, BTI, Cisco optical nodes
• Primary responsibilities are second level support functions for Layers 1 through 4 for network and hardware problem determination and resolution efforts in accordance with the SunGard Incident management
• Secondary responsibilities may include first and third level support functions for Layer 1 through 4 for network and hardware problem determination and resolution efforts in accordance with SunGard Incident management
• Coordinate vendor activity for the various Layer 1 platforms used across the SunGard network
• Escalate problems to the internal TOC third level group and external vendors as required
• Identify chronic problems and take action to identify and resolve them
• Perform RCOA (Root Cause Outage Analysis) on Transport problems
• Ensure that all changes and maintenance are in compliance with the SunGard Change Control policy
• Provide on-call support functions
• Maintain technical expertise and required industry certifications and stay current with new and emerging Layer1 technologies
• Provide Layer 1 technical training sessions to the SunGard TOC
• Provide a technical Layer 1 network interface to customers
• Participate in network disaster recovery tests for the SunGard production network
• Continue to expand knowledge of Layers 2, 3, & 4

• Hands on experience with several different technologies such as Routing, Switching, Firewalls, VPNs, Load Balancers
• Multi vendor, including Juniper, Cisco, F5, Checkpoint
• Monitoring and validating alarms for different devices as well as trouble shooting and provide information for the customer's environment as well as Sungard's own network
• Provide world-class customer support and technical expertise for Sungard AS customer environments
• Manage network incidents through to service restoration, resolution, and closure
• Engage customers, additional internal teams, and external vendors as required
• Customer and core infrastructure monitoring:
• Learn alarm management platforms, functions, and terminology
• Verify validity of alarms and follow troubleshooting procedures as outlined
• Work with remote locations on verification and resolution of alarms
• Follow outlined procedures for customer notification and escalation
• Provide a technical network interface with customers
• Manage network incidents through to service restoration, resolution, and closure
• Engage customers, additional internal teams, and external vendors as required
• Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact
• Perform network configuration changes in response to client issues
• Perform root cause analysis on network problems
• Identify chronic problems and take action to identify and resolve the root causes
• Review logs and performance reports for emerging problems and initiate preventive action
• Have a base familiarity with the client base and resources being utilized by all Sungard AS internal/external customers
• Act as a technical training resource and escalation point for peers and other internal teams
• Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies

• Engineer at Cisco TAC for the Unity Connection voice mail servers
• Integrations with CUCM, call routing, server replication, certificates, Linux Red Hat basics
• VMWare VM deployments
• CUCM hands on knowledge