Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Daniel Mendez Calvo

Oreamuno,Cartago

Summary

I am an Industrial Engineering student at the Universidad Americana with solid knowledge in Lean Manufacturing and productivity analysis. With experience in identifying and eliminating inefficiencies in processes, applying continuous improvement practices to optimize operational efficiency. My studies include the use of various productivity analysis tools and diagrams, such as flowcharts, cause and effect diagrams (Ishikawa), and bottleneck analysis. I am seeking an internship to apply and expand my technical and analytical skills in a professional environment, actively contributing to process improvement and resource optimization.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

VerizonBusiness
02.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Applied Science in Information Technology - Industrial Engineering

Universidad Americana
Cartago
2025

Skills

  • Mathematical Calculations
  • Process Improvement
  • Manufacturing Processes
  • Strategic Planning
  • Quality Control Development
  • Lean principles
  • Process flow analysis
  • Quality Control Procedures

Languages

Spanish
Native language
English
Upper intermediate
B2
Portuguese
Upper intermediate
B2

Timeline

Customer Service Representative

VerizonBusiness
02.2024 - 01.2025

Bachelor of Applied Science in Information Technology - Industrial Engineering

Universidad Americana
Daniel Mendez Calvo