Daniel Mesa
Orlando
Summary
Experienced Director of Operations proficient in managing Hotel operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
18
18
years of professional experience
Work History
Corporate Task Force Operations Manager (EC)
Remington Hospitality (100 To 1000 Rooms)
07.2023 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Director of Housekeeping and Laundry
Hilton Sandestin Golf And Beach Resort (602 Rooms)
01.2022 - 01.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director of Housekeeping and Laundry (EC)
Sonesta (300 Rooms)
01.2021 - 01.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dual Director of Housekeeping and Laundry (EC)
Marriott International, Inc (287 Rooms)
01.2019 - 01.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Director of Housekeeping
Aimbridge Hospitality (537 Rooms)
01.2018 - 01.2019
- Managed residential vacancies with program coordinators and maintained budgeted vacancy percentages.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts.
Director of Operations (EC)
Starwood Hotel And Resorts (168 Rooms)
01.2016 - 01.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Operations Manager
YA Corporation Inc (80 To 900 Rooms)
01.2013 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Rooms Manager
Peabody Hotels & Resorts (1641 Rooms)
01.2011 - 01.2013
- Trained new employees on standards and hotel procedures.
- Upheld high standards for customer service and led by example.
- Reviewed housekeeping supply charts and inventories.
- Handled guest complaints to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Guest Service Representative
Hilton Hotels & Resorts (1000 Rooms)
01.2008 - 01.2011
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
GED -
Valencia College
Orlando, FL2010
Skills
- VIP services
- Rooms Division
- Banquets
- Forecasting
- Hospitality Management
- Training and development
- Quality control
- Budgeting and cost control
- ONQ, Opera, Fosse & Lightspeed
- Reports and documentations
- Conflict resolution
- Upscale resort and spa background
- Leadership
- Dependable and reliable
- Pre-opening
- Rooms division
- Systems Implementations
- Policy and Procedure Implementation
- Food and Beverage
- Revenue
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Corporate Task Force Operations Manager (EC)
Remington Hospitality (100 To 1000 Rooms)
07.2023 - Current
Director of Housekeeping and Laundry
Hilton Sandestin Golf And Beach Resort (602 Rooms)
01.2022 - 01.2023
Director of Housekeeping and Laundry (EC)
Sonesta (300 Rooms)
01.2021 - 01.2022
Dual Director of Housekeeping and Laundry (EC)
Marriott International, Inc (287 Rooms)
01.2019 - 01.2021
Director of Housekeeping
Aimbridge Hospitality (537 Rooms)
01.2018 - 01.2019
Director of Operations (EC)
Starwood Hotel And Resorts (168 Rooms)
01.2016 - 01.2018
Operations Manager
YA Corporation Inc (80 To 900 Rooms)
01.2013 - 01.2016
Rooms Manager
Peabody Hotels & Resorts (1641 Rooms)
01.2011 - 01.2013
Guest Service Representative
Hilton Hotels & Resorts (1000 Rooms)
01.2008 - 01.2011
GED -
Valencia College
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