Daniel Moyaert
London
Summary
Demonstrated adaptability and reliability, enhancing client satisfaction and operational efficiency. Experienced funeral services professional delivers both need and preneed arrangements with skill and compassion. Knowledgeable about different burial methods, types of services, cultural impacts and final arrangement options. Always works to meet budget and special requirements for families. Compassionate Family Service Counselor focused on supporting families through difficult times. Proficient in organizing paperwork, coordinating inventory and promoting referrals. Ready to apply 15 years' experience in the field to a dynamic position with room for advancement.
Overview
40
40
years of professional experience
Work History
Family Service Counselor
Needham Funeral Service
11.2019 - 09.2024
- Enhanced family communication by conducting effective counseling sessions and implementing tailor-made solutions.
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Assisted with advanced arrangements for individuals and couples.
Cemetery Sales Representative
Forest Lawn Cemetery
11.2009 - 05.2019
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Financial Services Representative
Manulife Financial, Laurentian Financial,
04.1984 - 09.2009
- Maintained updated records of all financial transactions to support traceability.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Education
Business Administration,Marketing - Business/Marketing
Fanshawe College of Applied Arts And Technology
London, ON06-1980
Skills
- Substance abuse awareness
- Family Dynamics Understanding
- Mental health awareness
- Behavioral assessment
- Sales expertise
- Cremation processes
- Preneed arrangements
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Reliability
Languages
English
Full Professional
Golf, Reading, Music
I enjoy the companionship of playing golf. I am an avid supporter of the local libraries and love all types of music.
Timeline
Family Service Counselor
Needham Funeral Service
11.2019 - 09.2024
Cemetery Sales Representative
Forest Lawn Cemetery
11.2009 - 05.2019
Financial Services Representative
Manulife Financial, Laurentian Financial,
04.1984 - 09.2009
Business Administration,Marketing - Business/Marketing
Fanshawe College of Applied Arts And Technology
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