Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daniel  Pérez Araya

Daniel Pérez Araya

Senior Customer Success Manager
La Garita

Summary

Senior Customer Success Manager with 4+ years of experience driving customer satisfaction, operational excellence, and business growth across Amazon and Procter & Gamble. Skilled in partnering with business owners and C-level executives, leading process improvements, and delivering measurable results in supply chain, consumer experience, and customer success. Recognized for building strong cross-functional relationships, simplifying complex processes, and creating strategies that enhance both consumer satisfaction and brand performance.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Senior Customer Success Manager

Amazon
Heredia, Provincia de Heredia
01.2025 - Current
  • Partner with business owners and C-level executives of strategic vendors, driving +20% sales growth, lowering tACOS by 12%, and improving ACOS efficiency (32% → 24%) within the first quarter.
  • Implemented catalog, promotional, and advertising optimizations that boosted conversion rates by 18%, increased glance views by 40%, and improved instock rate from 78% → 95%.
  • Led vendor strategy sessions and cross-functional collaboration, raising operational compliance from 65% → 86% and cutting issue resolution times by 35%.
  • Delivered measurable results in consumer experience, advertising ROI, and marketplace innovation, strengthening vendor partnerships and long-term growth on Amazon’s retail platform.

Supply Chain - Personal Healthcare

P&G
San José
08.2021 - 07.2024

Senior Availability Planner (Oct 2023 – Jul 2024)

  • Developed a new forecast submission process for 24 contract manufacturers across Latin America, simplifying reporting from 24 files to 1 centralized system (Excel + CSV + Power BI).
  • Achieved a 98% all-time service record for the Brazilian market by identifying and mitigating supply risks effectively.
  • Improved Vehicle Fill Rate for shipments from Europe to Latin America, raising average container fill from 50% to 90% (target >75%).

Production & Material Planner (Aug 2021 – Oct 2023)

  • Implemented a safety stock strategy for contract manufacturers, reducing inventory costs by 56% (USD 4.2M → 2.4M).
  • Created a VBA-based material planning tool for Brazilian plants, eliminating supply-driven line stoppages (3 in 2021 → 0 in 2022–23).
  • Standardized processes through 6+ master data audits, raising System Health-Check compliance from 45% to 88% (target >85%).
  • Contributed as a qualifier for other supply chain specialists, supporting organizational capability building.

Education

Licenciatura Ingeniería Industrial -

Universidad De Costa Rica
05.2001 -

Skills

  • Customer & Consumer Success: Strategic Partnerships, Relationship Management, Escalation Handling, Stakeholder Engagement

  • Operations & Process Excellence: KPI Tracking, SLA Management, Process Improvement, Quality Assurance, Forecasting

  • Technical Tools: SAP ERP & APO, Power BI, SQL, DataBricks, VBA, Kinaxis Rapid Response, OMP, Microsoft Office Products

Timeline

Senior Customer Success Manager

Amazon
01.2025 - Current

Supply Chain - Personal Healthcare

P&G
08.2021 - 07.2024

Licenciatura Ingeniería Industrial -

Universidad De Costa Rica
05.2001 -
Daniel Pérez ArayaSenior Customer Success Manager