Senior Customer Success Manager with 4+ years of experience driving customer satisfaction, operational excellence, and business growth across Amazon and Procter & Gamble. Skilled in partnering with business owners and C-level executives, leading process improvements, and delivering measurable results in supply chain, consumer experience, and customer success. Recognized for building strong cross-functional relationships, simplifying complex processes, and creating strategies that enhance both consumer satisfaction and brand performance.
Senior Availability Planner (Oct 2023 – Jul 2024)
Production & Material Planner (Aug 2021 – Oct 2023)