Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DANIEL SOLANO CHACÓN

Network Engineer
San José,SJ

Summary

Bilingual technician with extensive experience in network troubleshooting and customer support, specializing in SD-WAN, broadband, switching, and wireless access points. Expertise in diagnosing and resolving connectivity issues while collaborating effectively with carriers and guiding customers through technical solutions. Proven track record in incident management, vendor coordination, and ensuring timely resolution of service-impacting events within fast-paced NOC environments. Committed to delivering clear technical communication, maintaining excellent customer relationships, and pursuing continuous learning and professional growth in the networking field.

Overview

3
3
years of professional experience
9
9
Certifications
2
2
Languages

Work History

NOC Support

Global Gig
07.2025 - Current
  • Tasks Done: Specializing in monitoring, troubleshooting, and supporting complex, global networks. Skilled in SD-WAN solutions, Peplink devices, routers, switches, Cradlepoint cellular gateways, and VoIP infrastructure. Adept at working with APIs to integrate network monitoring and automation tools, ensuring optimal performance and minimal downtime for enterprise clients. Committed to delivering fast, effective resolutions, and maintaining high standards of network reliability and customer satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Technical support representative

Nearlinx
03.2025 - 01.2025
  • Tasks Done: Responsible for receiving inbound calls from customers, and actively listening to understand their concerns. The role involves performing basic troubleshooting on telephone lines to identify and resolve common technical issues. In cases where the problem required further investigation or action, I efficiently escalated tickets to the appropriate departments, ensuring a smooth transition, and timely resolution for the customer.

Professional practice in the maintenance department

Dansar Industries
01.2024 - 01.2024
  • Tasks Done: Design and assembly of pneumatic cabinets.
  • Management of manifolds through PLC systems. Perform troubleshooting to various pneumatic systems.
  • Programming production cells using Omron PLCs in the program CX-1.
  • Operation and programming of Omron collaborative robots.

Sales associate and usher in warehouse

Ventura Ferretería
01.2023 - 01.2023
  • Tasks Done: Managed sales of electronic and manual tools, providing customer service. Additionally, served as an usher in the warehouse, assisting with inventory management and organization.

Education

High School -

CIT Professional Technical

Skills

Teamwork / Collaboration

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Certification

IoT essentials issued by cisco (2020)

References

  • Cristian Calderon
  • Team lead at Nearlinx
  • +506 8667-2461
  • calderoncristian1104@gmail.com

Timeline

NOC Support

Global Gig
07.2025 - Current

Technical support representative

Nearlinx
03.2025 - 01.2025

Professional practice in the maintenance department

Dansar Industries
01.2024 - 01.2024

Sales associate and usher in warehouse

Ventura Ferretería
01.2023 - 01.2023

High School -

CIT Professional Technical

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DANIEL SOLANO CHACÓNNetwork Engineer