Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Soto

Receptionist
Monteverde

Summary

Dynamic and client-focused professional with a proven track record at Baobab Spa, excelling in guest relations and problem-solving. Leveraged expertise in reception management and customer service to enhance client satisfaction and streamline service quality. Demonstrated ability to foster positive relationships and efficiently manage appointments, contributing to a significant improvement in client retention.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Massage Therapist

Baobab Spa
01.2024 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

Waiter

Treebuhotels
04.2024 - 11.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Receptionist Administrator

Baobab Spa
01.2021 - 01.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Education

High School Diploma -

Colegio Tecnico Profesional Santa Elena
Monetevrde Puntarenas
05.2001 -

Skills

Guest relations

Reception management

Document management

Client relations

Appointment setting

Scheduling appointments

Service quality

Order taking

Customer service

Problem-solving

Memory retention

Certification

Certified Mid,tec foods and driks , C.T.P Sanata Elena - 2024

Timeline

Waiter

Treebuhotels
04.2024 - 11.2024

Massage Therapist

Baobab Spa
01.2024 - Current

Receptionist Administrator

Baobab Spa
01.2021 - 01.2024

High School Diploma -

Colegio Tecnico Profesional Santa Elena
05.2001 -

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