Daniela Abarca

• I started as an SDR (Sales development rep) calling company owners to see if they needed a Virtual Assistant and providing all the benefits and the value our VAs could bring to their business. Then I was moved to QA where I had to listen to the SDRs calls and make sure they were following the right process and procedures of calls. Then I was promoted to work with management completing hourly Sales reports and end of the day reports, email and calendar management, Excel/Word reports. I am very good performing VAs tasks like email/calendar management, appointment setting, Excel reports and quality assurance. I also have CS, sales, appointment setting inbound, outbound, chats and email/calendar management experience. I am good following up with customer and providing a white glove customer service. I am also a fast typer and have my own office at home.

I ensure accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound/outbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Helprf Microsoft clients with their cases and made sure the engineer was working on the case in order to reach the solution.

At Skyline I used to call business to see if they were interested in using our invoice payment method (B2B). Had to try to reach the accounting departement and offer our payment method, provide the description, how it works and the benefits that it could bring to their business.

• Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
• Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.