Daniela Diaz

Responsible for overseeing the entire order process, ensuring timely and accurate processing of customer orders from receipt to delivery.

Demonstrated strong attention to detail and excellent communication skills.

Managed end-to-end operational activities across quoting, pricing, configuration, order management, invoicing, and contract lifecycle management. Ensured seamless execution of sales orders from quotation to delivery, while optimizing processes for timely and accurate order fulfillment. Collaborated cross-functionally to ensure proper sales compensation allocation and adherence to company policies. Streamlined workflows to improve efficiency, reduce errors, and enhance customer satisfaction.

• Collaborated with sales teams to improve customer credit experiences
• Developed strong relationships with key stakeholders to enhance team performance
• Provided outstanding support, addressing customer concerns promptly
• Develop and execute sales strategies, identifying opportunities and offering products and services that meet customer needs.

• Responsible for identifying, investigating, and preventing fraudulent activities related to customer accounts, transactions, and service requests. This role combines customer service expertise with analytical skills to protect both the company and its customers from fraud.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Handled numerous daily telephone enquiries maintaining professionalism
• Recorded information about inquiries and complaints within internal database.