Daniel A. Gomez Rodriguez
Heredia,Costa Rica
Summary
Dynamic Immigration Specialist with a proven track record at Amazon, excelling in project management and process improvement. Adept at enhancing operational efficiency and delivering exceptional customer service. Multilingual communicator skilled in data analysis and team collaboration, driving successful outcomes in high-pressure environments. Committed to continuous improvement and effective problem-solving.
Overview
15
15
years of professional experience
Work History
Immigration Specialist
Business Mobility Services
San Jose
10.2022 - Current
- Led cross-functional collaboration with immigration stakeholders to clarify objectives and streamline processes.
- Managed multi-channel communication with customers to resolve immigration inquiries, particularly H-1B Cap processes.
- Partnered with global teams to standardize documentation and procedures, ensuring consistent operations across regions.
- Identified continuous improvement opportunities, developing scalable solutions that enhanced efficiency.
- Conducted process inspections to identify gaps and investigate root causes for effective solutions.
- Oversaw projects related to process optimization and H-1B Cap procedures, aligning with organizational goals.
- Validated and revised immigration Standard Operating Procedures (SOPs) to ensure compliance and clarity.
- Executed operational tasks, managing workload effectively to meet deadlines during peak periods.
Vision Operations Center Associate
Amazon
Heredia
01.2020 - 12.2022
- Curated and annotated virtual 3D scenes to create detailed maps for autonomous package delivery across United States locations.
- Delivered high-quality labeled data, adhering to guidelines to meet key performance indicators using in-house tools.
- Reported tool and software issues to development team, facilitating timely resolutions.
- Provided constructive feedback to enhance existing tools, improving labeling throughput and quality.
- Maintained strict confidentiality while complying with all Amazon policies regarding secure information handling.
Immigration Assistant, GIST
Global Immigration Team
San Jose
04.2022 - 10.2022
- Triage customer contacts and resolve straightforward inquiries efficiently.
- Own administrative tasks related to defined operational processes.
- Validate, test, and recommend edits for immigration standard operating procedures (SOPs).
- Manage overflow capacity as needed while meeting all deadlines.
- Collaborate with global team members to enhance common processes.
- Develop comprehensive understanding of global immigration practices and region-specific expertise.
SCOUT Telemonitoring
Amazon
Heredia
12.2020 - 04.2021
- Developed and implemented fully electric delivery system for autonomous package transportation.
- Made informed decisions to address emerging challenges during delivery operations.
- Resolved issues encountered by bots, ensuring safe navigation on sidewalks.
- Configured autonomous devices to operate independently after directing them to safety.
TRON, NIKE
Amazon
Heredia
08.2020 - 12.2020
- Escalated issues and discrepancies to relevant teams and managers per established processes.
- Utilized performance metrics to drive business outcomes in live environments.
- Analyzed exceptions to determine root causes and implement improvements.
- Achieved productivity targets while maintaining quality standards within deadlines.
- Contributed to process enhancements that reduced handling time and boosted efficiency.
- Monitored performance metrics to ensure operational speed and accuracy.
Customer Service Back-office (Supervisor)
Netcom Business S.A.
San Jose
01.2017 - 01.2020
- Provided technical support for networking services, assisting customers with inquiries.
- Supervised agents during customer interactions, offering feedback and skill improvement guidance.
- Managed critical systems to ensure delivery of accurate services to clients.
Co-manager Trainer-Supervisor
Clodomiro Picado Twight Auditorium, UNA
Heredia
01.2015 - 01.2017
- Oversaw auditorium events management and staff coordination.
- Collaborated with various college departments to create and execute events.
- Directed theatrical teaching and production for personal and departmental events.
- Scheduled students and collaborators to ensure event coverage.
Operator Sound Engineer and Light Technician
Universidad Nacional de Costa Rica
Heredia
01.2014 - 01.2015
- Designed and produced engaging events to captivate diverse audiences.
Trained teams in development methodologies to enhance skills and performance.
Developed innovative training programs tailored to specific needs and objectives.
Collaborated with stakeholders to ensure seamless event execution.
Customer Service Seller and Store Manager
Mini 16 Bookstore
Heredia
01.2010 - 01.2014
- Supervise warehouse management and store activities, enhancing sales through effective promotion of both new and established items.
Education
Bachelor of Science - Information And Computer Systems
Universidad Nacional De Costa Rica
Heredia, Costa Rica05.2025
Professional Technician - Business Administration and Management
Universidad Latina De Costa Rica
Montes De Oca, Costa Rica11.2019
Bachelor's Degree - Business Administration and Management
Universidad Estatal A Distancia de Costa Rica
San Jose, Costa RicaSkills
- Project management
- Process improvement
- Data analysis
- Customer service
- Technical documentation
- Team collaboration
- Effective communication
- Problem solving
- Bilingual communication
- Project management experience
- Empathy and sensitivity
- Critical thinking
- Multilingual capacity
- Delegation and supervision
- Microsoft Excel expertise
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
References
References available upon request.
Timeline
Immigration Specialist
Business Mobility Services
10.2022 - Current
Immigration Assistant, GIST
Global Immigration Team
04.2022 - 10.2022
SCOUT Telemonitoring
Amazon
12.2020 - 04.2021
TRON, NIKE
Amazon
08.2020 - 12.2020
Vision Operations Center Associate
Amazon
01.2020 - 12.2022
Customer Service Back-office (Supervisor)
Netcom Business S.A.
01.2017 - 01.2020
Co-manager Trainer-Supervisor
Clodomiro Picado Twight Auditorium, UNA
01.2015 - 01.2017
Operator Sound Engineer and Light Technician
Universidad Nacional de Costa Rica
01.2014 - 01.2015
Customer Service Seller and Store Manager
Mini 16 Bookstore
01.2010 - 01.2014
Bachelor of Science - Information And Computer Systems
Universidad Nacional De Costa Rica
Professional Technician - Business Administration and Management
Universidad Latina De Costa Rica
Bachelor's Degree - Business Administration and Management
Universidad Estatal A Distancia de Costa Rica
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