Daniela Montero Barrantes
Customer Service Agent
Pérez Zeledón,San José
Summary
I´m a proactive, honest, responsible, with excellent interpersonal skills and attention to details.
I like the team work and I´m also able to work independently.
I have experience on Customer Service, but also my goal is learn as much as I can from different tasks.
I´m customer obsess and always try to find the best way to resolve any problem they have.
I have experience handling difficult scenarios and customers with success results.
I´m very interest on resolving issues, researching and solve problems area.
I´m a passion person with full compromise and lot of values.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service Associate
Amazon
04.2020 - Current
Currently Working on Digital Support but also have experience on Retail Generalist Support.
I´m working on a Project with my team to improve our Average Handle Time Metric.
This is making a difference on our numbers and helped to resolve customer{s issues efficiently, with best assistance and service but in a short time.
Concierge
Hacienda AltaGracia, an Auberge Resort
11.2017 - 07.2019
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Education
High School Diploma -
Colegio Técnico Profesional General Viejo
12.2016 - 12.2016
Skills
Experience on CSC System
Strong oral and written communication skills
Customer Service
Microsoft Office
Fluency (written and verbal) in Spanish and English
Analytical Skills
Resposibility
Timeline
Customer Service Associate
Amazon
04.2020 - Current
Concierge
Hacienda AltaGracia, an Auberge Resort
11.2017 - 07.2019
High School Diploma -
Colegio Técnico Profesional General Viejo
12.2016 - 12.2016