Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Daniela Delgado Soto
Santo Domingo,Heredia
Summary
Overview
1
year of professional experience
1
Certification
Work History
Support Services Group
Retention Specialist
03.2023 - Current
Job overview
- Attend calls during the day
- Offer customer better offers in order to keep the service
- Promote the sales
- Get a good review of the experience via call
- Empathy and promote values of the company
- Billing support
Centro Panamericano de IdiomasHeredia
English Teacher
02.2023 - 05.2023
Job overview
- Made learning grammar fun by involving problem-solving and language play.
- Taught English classes to students of various levels.
- Worked with students individually to address areas of concern.
- Evaluated and documented student learning and growth.
MetLife, Heredia
Insurance Policy Customer Agent
11.2022 - 02.2023
Job overview
- Interact with people all ages to get some statements about their policy
- List reunions with clients that needed a double check review
- Attend calls during the day
- Problem solving
- Customer service
- Manage sensitive information
Education
Tecnológico De MonterreyHeredia
from Science Data And Big Data Introduction
06.2023
University Overview
University System of MarylandHeredia
from Marketing Innovative Products And Services
06.2023
University Overview
Universidad Politécnica De ValenciaHeredia
from Project Management Introduction
06.2023
University Overview
Colegio Santa María De Guadalupe Santo Domingo
High School Diploma
12.2021
University Overview
- Marching Band honored Member
- MATEM Member
- Technical Accountant
Universidad De Costa Rica Heredia
College from Business Administration
University Overview
- Honor Roll 3rd semester 2023
- Completed professional development in Leadership
- Completed continuing education in Excel
- Honor Scholarship Accomplishments
- Major in Business Administration
Skills
- Customer Support
- Team Leadership
- Onboarding and Orientation
- Complex Problem Solving
- Project Planning
- Team Building
- Goal Setting
- Quick Learner
- Constant grow
Certification
- Customer support, SSG - 2023
- Cambridge Assessment certification B2+, C1 Speaking
- Excel for Business
Timeline
Retention Specialist
Support Services Group
03.2023 - Current
English Teacher
Centro Panamericano de Idiomas
02.2023 - 05.2023
Insurance Policy Customer Agent
MetLife, Heredia
11.2022 - 02.2023
Tecnológico De Monterrey
from Science Data And Big Data Introduction
University System of Maryland
from Marketing Innovative Products And Services
Universidad Politécnica De Valencia
from Project Management Introduction
Colegio Santa María De Guadalupe Santo Domingo
High School Diploma
Universidad De Costa Rica Heredia
College from Business Administration
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