Daniela Maria Leon Obando
Atenas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Support Service Group
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Retention Agent
Support Services Group
Sabana
10.2022 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Back Office Associate
Bill Gosling Outsourcing
Belen
10.2021 - 10.2022
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Latin America Technology
Pavas
05.2021 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
English Teaching -
Universidad Americana
San Pedro 05.2022 - Current
High School Diploma -
Monse;or Ruben Odio Herrera
Desamparados12.2013
Skills
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Data Confidentiality
Languages
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Team Leader
Support Service Group
03.2023 - Current
Retention Agent
Support Services Group
10.2022 - Current
English Teaching -
Universidad Americana
05.2022 - Current
Back Office Associate
Bill Gosling Outsourcing
10.2021 - 10.2022
Customer Service Representative
Latin America Technology
05.2021 - 10.2021
High School Diploma -
Monse;or Ruben Odio Herrera
Similar Profiles
Olivia MiddletonOlivia Middleton
Customer Service Representative at Support Service GroupCustomer Service Representative at Support Service Group
Hiranull Hira
Door Supervisor at Support Service GroupDoor Supervisor at Support Service Group
LASTASIA MILLERLASTASIA MILLER
Customer Service Representative at Support Service GroupCustomer Service Representative at Support Service Group