Power BI
Hi, I’m
Daniela Virginia Porras Mejia
Student
San Jose
Summary
Excelled in enhancing organizational performance through innovative solutions and team leadership. Skilled in bilingual communication and staff training, significantly improving customer satisfaction and driving business development.
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Global CapitalSan Jose, SJ
Executive
09.2024 - Current
Job overview
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career grow.
- Elevated customer service standards by introducing new training programs for front-line staff.
NUTRI MEDSan Pedro, Provincia de San Jose
Specialist
02.2024 - 07.2024
Job overview
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Facilitated workshops for professional development of junior staff members.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized inventory management, minimizing waste and reducing costs.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
MOVATE
Agent
02.2023 - 02.2024
Job overview
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Piloted customer loyalty program, resulting in increased repeat business.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Developed referral program that significantly expanded client base.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Amazon
Support Specialist
02.2022 - 01.2023
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Assisted in development of system security protocols.
- Researched and identified solutions to technical problems.
FARMACIA LA ECONOMICA, GUACHIPELIN
Administrator
02.2019 - 01.2022
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Reduced overhead costs through careful budget management and resource allocation.
FARMACIA DON GERARDO
Administrator
02.2016 - 02.2018
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Concentrix
Agent
07.2016 - 11.2016
Job overview
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Coordinated appointments to show tenants and buyers prospective homes.
BD SERVICIOS
Team Leader - Service Delivery
12.2014 - 06.2016
Job overview
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Supported on 800 MERLINK-SICOP
Education
UNIVERSIDAD AMERICANASAN PEDRO
BBA from Business Administration And Management
02.2024 - Current
COLEGIO TECNICO DE QUEPOSQUEPOS
High School Diploma
02.2025 - 10.2025
COLEGIO TECNICO PROFESIONAL DE QUEPOSQuepos, Costa Rica
Ejecutivo from Information And Communication Technology
02.2025 - 10.2025
Skills
Team leadership
Software
Excel
CRM
Additional Information
I am excited to begin this new chapter in my career. This opportunity represents a significant step forward, opening doors to further enrich my professional experience. I firmly believe that growth and progress are achieved through embracing change. By stepping into new challenges, we expand our abilities and unlock the potential to make meaningful contributions. I'm ready to embrace this journey with enthusiasm, determination, and a commitment to continuous growth.
Read-GYM
In addition, I’m passionate about fitness. The gym not only strengthens my body but also builds my discipline and resilience, qualities I carry into every aspect of my life. I’m eager to apply this same focus and determination to this new role, bringing a balanced and well-rounded approach to my professional growth.
I believe that growth comes from embracing change and stepping outside of our comfort zones. Personally, I’m committed to continuous improvement, both in my career and in my life. I’m an avid reader, particularly drawn to personal development books like Atomic Habits, Las 12 Leyes del Orden, Las 48 Leyes del Poder, Los Cuatro Acuerdos, and Deja de Ser Tú. These readings shape my mindset and guide me toward disciplined, intentional living.
Timeline
COLEGIO TECNICO DE QUEPOS
High School Diploma
02.2025 - 10.2025
COLEGIO TECNICO PROFESIONAL DE QUEPOS
Ejecutivo from Information And Communication Technology
02.2025 - 10.2025
Executive
Global Capital
09.2024 - Current
Specialist
NUTRI MED
02.2024 - 07.2024
UNIVERSIDAD AMERICANA
BBA from Business Administration And Management
02.2024 - Current
Agent
MOVATE
02.2023 - 02.2024
Support Specialist
Amazon
02.2022 - 01.2023
Administrator
FARMACIA LA ECONOMICA, GUACHIPELIN
02.2019 - 01.2022
Agent
Concentrix
07.2016 - 11.2016
Administrator
FARMACIA DON GERARDO
02.2016 - 02.2018
Team Leader - Service Delivery
BD SERVICIOS
12.2014 - 06.2016
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