DANIEL CLAVIJO MARIN
Curridabat
Summary
PROFESIONAL OBJECTIVE Contribute to the sustainable growth of the organization; integrating knowledge, experience, continuous dedication, and ethical commitment to the fulfillment of the mission and objectives of the company; also give the opportunity to continue developing in the professional field.
I like to think that any idea can be created as an illustration, graphic, or cartoon. As an artist, I feel I can transform anything into art. Here at Kimball Collective, I am an illustrator, graphic designer, and cartoonist. Outside of work, I am a family-oriented gent, a twin to David, and a single dad.
I’ve been drawing my entire life. Born in Guatemala, I began my creative journey as an illustrator and cartoonist early in life. As a young teen, I moved to Nicaragua and continued sketching whenever possible. My work has blossomed over the years, and two years ago, I moved to Costa Rica with my two beautiful children. It’s here where I’ve been able to step into the workforce as a professional creative.
Over the last few years, I’ve been working as a freelance artist, creating drawings, sketches, and designs for a number of companies. I’m delighted to have joined Kimball Collective in October 2020 to work alongside my sister and brothers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retention Specialist
Support Services Group – Costa Rica
01.2021 - Current
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Technical support to customers, troubleshooting and update for any process on their accounts
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Graphic Designer and Illustrator
Kimball Collective LLC
California
12.2020 - Current
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Created designs and collaborated with technical team to complete projects.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Designed creative digital displays used in on-line advertising for local businesses.
Customer Service and Technical Support
Sykes Costa Rica
11.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction for Capital one bank
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Sales Manager
Interiors,s.a Nicaragua
01.2016 - 05.2018
- Manage store income and expenses Prepare sales plans and budgets Promote sales with other sellers Internal payroll payment Interiors Payment and contracting suppliers and maintenance for the store.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Met with clients, delivering presentations and educating on product and service features and offerings
- Reviewed customer service agreements for terms and conditions pricing and accuracy
- Interpreted sales and pricing policies for departmental personnel and customers
- Resolved customer issues quickly to close deals and boost client satisfaction
- Recruited and hired top-level talent to add value and expertise to thesales department
Sales Representative
Interiors, s.a Nicaragua
Managua
08.2013 - 01.2016
- Developed and delivered engaging sales presentations to convey product benefits, for kitchen bathroom, and closets cabinets
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determining problem areas and resolving issues related to profitability and business objective achievement.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Organized sales paperwork, presented proposals, and finalized contracts
Education
Associate of Business Administration -
University of Science And Comercial (UCC)
Nicaragua2016
Bachelor of Architecture -
University of Central America (UCA)
Nicaragua2010
High School Diploma -
Hispano Nicaraguense SchoolPrimary And High School
Nicaragua2007
Monte Alto Guatemala School
Guatemala01.1995
Skills
- Microsoft Office ( Word, Excel, PowerPoint, Publisher, project)
- 3d design
- Illustrator
- Artist
- NFT creator
- Budget preparation
- Budgets
- Consulting
- Clients
- Customer service
- Delivery
- English
- Sales
- Supervision
Accomplishments
- Seminar of téchnicals Sales Camara de comercio Nicaragua.
- Seminar of Sales highly efective Camara de comercio Nicaragua Seminar Excellence in sales and customer service Centro de capacitación Ipade.
- Seminar of Project Manager Emprenda.
- Course of digitalisatión blueprints 2D Autocad Centro Cad Nicaragua.
- Course of digitalisation blueprints 3D Sketchup Centro Cad Nicaragua.
- COMPETENCES Team integrator.
- Creative thinkingEffective negotiation skills Technology-oriented.
Certification
English 90% (Monte Alto Guatemala School) 1992-1999
Timeline
Retention Specialist
Support Services Group – Costa Rica
01.2021 - Current
Graphic Designer and Illustrator
Kimball Collective LLC
12.2020 - Current
Customer Service and Technical Support
Sykes Costa Rica
11.2019 - 01.2021
Sales Manager
Interiors,s.a Nicaragua
01.2016 - 05.2018
Sales Representative
Interiors, s.a Nicaragua
08.2013 - 01.2016
Associate of Business Administration -
University of Science And Comercial (UCC)
Bachelor of Architecture -
University of Central America (UCA)
High School Diploma -
Hispano Nicaraguense SchoolPrimary And High School
Monte Alto Guatemala School
English 90% (Monte Alto Guatemala School) 1992-1999
Similar Profiles
IVÁN LEÓN MURILLOIVÁN LEÓN MURILLO
D2AS Support Associate at AMAZON SUPPORT SERVICES COSTA RICA S.R.L.D2AS Support Associate at AMAZON SUPPORT SERVICES COSTA RICA S.R.L.
Ernesto Vargas SequeiraErnesto Vargas Sequeira
Customer Success Onboarding Consultant at Foundever Costa Rica (DOCUSIGN - Technical Support)Customer Success Onboarding Consultant at Foundever Costa Rica (DOCUSIGN - Technical Support)
Juliana ZapataJuliana Zapata
Global Operations Procurement Support Team Lead at Bayer Business Services, Costa RicaGlobal Operations Procurement Support Team Lead at Bayer Business Services, Costa Rica