Daniella Bolaños Morales
Heredia, Heredia, Costa Rica
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Foundever (Verizon Wireless)
2024.02 - 2024.07
- I could handle escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- I managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Business Customer Service Specialist
Foundever (Verizon BGCO)
2023.03 - 2023.09
- I helped enhance customer satisfaction by promptly addressing concerns and providing effective solutions.
- Participated in ongoing training sessions to stay current on industry developments and best practices.
- I developed strong relationships with key accounts, fostering loyalty and repeat business opportunities with a telecom company.
- I assisted with expert guidance on products and services tailored to meet the unique needs of each business client.
Education
Bachelor's Degree -
Colegio Bilingüe Jorge Volio Jiménez
Cartago10.2021
Skills
- Salesforce
- Tech support
- Able to handle difficult situations
- Multitasking
- Back to back calls
- Excel
References
Kevin Solano Solano / 7220-9533 / kevinsolanos@hotmail.com - Mentor (preferred contact method: email)
Nathan Solis Artavia / 72525343 / nathanartavia3@gmail.com - Support Coach (preferred contact method: email)
Timeline
Customer Service Specialist
Foundever (Verizon Wireless)
2024.02 - 2024.07
Business Customer Service Specialist
Foundever (Verizon BGCO)
2023.03 - 2023.09
Bachelor's Degree -
Colegio Bilingüe Jorge Volio Jiménez