Danielle Von Riesen
Account Manager
Melbourne ,FL
Summary
Engaging Inside Sales Manager dedicated to customer base expansion , lead appintment sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships. Motivational Inside Sales Manager recognized for leading teams in territory development and market share growth. Raises productivity with training, support and allocation of talents. Excels in competitive and fast-paced business platforms, elevating teams to top performance ranking.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Account Manager, Inside Sales
VaForYou
03.2023 - 05.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Account Manager Supervisor
Call Motivated Sellers
01.2019 - 03.2023
- Educated clients on new products or services to increase customer engagement with brand.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Service Representative
Amazon
02.2018 - 03.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented and developed customer service training processes.
Education
High School Diploma -
American Diploma
Online High School 05.2001 -
Skills
Multitasking Abilities
Timeline
Account Manager, Inside Sales
VaForYou
03.2023 - 05.2024
Account Manager Supervisor
Call Motivated Sellers
01.2019 - 03.2023
Customer Service Representative
Amazon
02.2018 - 03.2019
High School Diploma -
American Diploma
05.2001 -
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