Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Danileysis Cruz

MP2C Business Process & Application Manager
Escazu,SJ

Summary

Driven Global Process & Application Manager with 9+ years of expertise in Credit & Receivables Management, and cross-functional ERP transformation. Skilled in leading end-to-end deployment activities (testing, data conversion, cutover, hyper-care), change management processes, and drive organizational change management. Experienced in Credit & Receivable, Treasury and Sales processes, training of teams, and managing deployments.

Overview

11
11
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Global Business Process & Application Manager

Roche
10.2024 - Current
  • Lead end-to-end (E2E) deployment activities for Credit & Receivables Management (CRM) related processes within the Americas, including release delivery, process harmonization, data migration, cutover, and hyper-care support.
  • Change management and organizational adoption: Drive organizational change management and capability building; prepare deployment teams for scope expansion and changes to live processes.
  • Deployment for MP2C GoLive in Americas Region (Genentech US, Canada, CAC & South America).
  • Data Migration Lead for Credit & Receivables Management (CRM) area.
  • Lead on process implementation for Posting Bank Statement in the Americas region.
  • SAP/ERP deployment and release delivery.
  • End-to-end (E2E) process ownership, harmonization and coordinating with Affiliate, RSS and BPOs/E2E leads.
  • Blackline smartclose Mapping and Cutover plan activities.

CRM AR SME

Roche, Escazú
10.2021 - 10.2024
  • ASPIRE SME Development Team (March 2024-Present)
  • ASPIRE migration for Genentech and Spark (2024)
  • Standardization and Centralization of KPIs and Creation of reports and Dashboards for Senior Management.
  • Collaborated with SMEs to ensure accuracy of training materials for all the Department [FinCo].
  • Conducted interviews for new hire candidates [US, URUBOPA, Brazil]
  • Coordinated with Team Leaders and Analysts to ensure that technical requirements are met.
  • Coordinated the presentation for the Head Director [R2R] & CRM Department.
  • Increased Capability in 20% by for PM, ICE and Process Implementations.
  • Point of Contact for Audit & Projects.
  • Coaching and Succession Plan for SME and TL
  • Maintenance of EBS WB Posting Rules template AR

Accounts Receivable Accountant

Roche, Escazú
05.2019 - 10.2021
  • Contribute to the successful Transition of the Accounts Receivable activities from Indianapolis to San Jose RSS for DIA: Peru, Ecuador, CAC and Colombia.
  • Creation of the Company Code Procedure (DTPs & CCPs).
  • AR Trainer for new hires.
  • High level of knowledge of the Standard Processes: Cash App, Collections and Credit Analysis for the countries of the LATAM region.
  • Leader of the AR RAMP Trainers: Capability for the several waves for AR RAMP Process Migration.
  • Create Projects to Improve, Optimize and Standardize processes carried out in the AR department using agile methodology and tools.
  • Worked 6 months with PM Team, helping on identify, reduce and closing Gaps on the fit-GAP for AR processes.
  • As AR Key-User performed Testing using the HP ALM system tool.
  • Enhancing the AR Team engagement by leading the AR Get Together Team with the monthly activities.

Senior AR Analyst

Procter & Gamble, San Jose, Costa Rica
06.2014 - 05.2019
  • Part of the Collections Team, OS & Deductions Team and for Promotions Team.
  • Prepared and presented customer account review reports to senior management and external stakeholders.
  • Process Expert in Top Customer, Walmart NAN (2017 -2019).
  • Internal Auditor team member, run audit reports for AR CAN (2017-2019).
  • AR Analyst for several customer accounts for Canada Region Metro, MCKSS, CRMK (2015-2017).
  • Customer Fund Analyst CFM (2014-2015).

Education

Bachelor - Business Administration

Universidad Latina de Costa Rica

Skills

Communication

Teamwork and collaboration

Data migration

Business analysis

Global/Regional collaboration

Data governance

Change management

Process harmonization

SAP/ERP Transformation

Leadership

Communication

Websites

Certification

Leadership Excellence Program (LEP)

Timeline

Global Business Process & Application Manager

Roche
10.2024 - Current

CRM AR SME

Roche, Escazú
10.2021 - 10.2024

Accounts Receivable Accountant

Roche, Escazú
05.2019 - 10.2021

Senior AR Analyst

Procter & Gamble, San Jose, Costa Rica
06.2014 - 05.2019

Bachelor - Business Administration

Universidad Latina de Costa Rica

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Danileysis CruzMP2C Business Process & Application Manager