Danny Morales
Network Engineer / Tourist Guide
Paraíso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I have worked in the tourism field since 2009, playing different roles.
I have experience as a climber and canyoner since 2014 inside and outside the country.
Overview
21
21
years of professional experience
Work History
Climbing/ Canyoning
FreeLancer
04.2014 - Current
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tourist Guide
Freelance
06.2013 - Current
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Developed engaging and informative scripts, guiding tour members through attractions.
Network Engineer
Tek Experts
11.2023 - 03.2024
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
Network Engineer
Movate
02.2019 - 08.2023
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Capoeira Instructor
Capoeira
03.2003 - 04.2012
- Tested and evaluated students on materials presented in workshops and classes.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Customer Service Representative
SYKES
01.2010 - 03.2012
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Network Engineer - Computer Networking
Cisco Netacad
San José 05.2001 -
Certified Cables And Ropes - Cables And Ropes /vertical Rescue
INA Instituto Nacional De Aprendizaje
San Jose, Costa Rica 05.2001 -
Certified Tourist Guide - Tourism
ICT Instituto Costarricense De Turismo
San Jose, Costa Rica 05.2001 -
High School Diploma -
Liceo De Paraíso
Paraiso, Costa Rica 05.2001 -
Skills
Troubleshooting
Self-Directed
Active Listening
Cultural Awareness
Excellent Communication
Organizational Skills
Friendly, Positive Attitude
Organization
Verbal Communication
Calm Under Pressure
Timeline
Network Engineer
Tek Experts
11.2023 - 03.2024
Network Engineer
Movate
02.2019 - 08.2023
Climbing/ Canyoning
FreeLancer
04.2014 - Current
Tourist Guide
Freelance
06.2013 - Current
Customer Service Representative
SYKES
01.2010 - 03.2012
Capoeira Instructor
Capoeira
03.2003 - 04.2012
Network Engineer - Computer Networking
Cisco Netacad
05.2001 -
Certified Cables And Ropes - Cables And Ropes /vertical Rescue
INA Instituto Nacional De Aprendizaje
05.2001 -
Certified Tourist Guide - Tourism
ICT Instituto Costarricense De Turismo
05.2001 -
High School Diploma -
Liceo De Paraíso
05.2001 -