Darci Contreras
La Lima,Cortes
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Business Development Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Responsible professional with extensive experience in nutrition and dietetics. Skilled in conducting nutrition assessments, creating individualized meal plans, and educating clients on nutrition. Strong communication skills and committed to effectively working with healthcare professionals.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Partner Hero
07.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
Client Service Assistant
The Job Plugs
04.2021 - 07.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Use Agile CRM to handle current portfolio and prospective leads.
Nutritionist
Hospital de area Puerto Cortes
06.2022 - 05.2023
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Administration Assistant
Ohana Investors Group.
12.2020 - 03.2021
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted agendas, recorded minutes and created documents for meetings.
Real State ,Cold Caller
Orion Properties
03.2020 - 11.2020
- Qualified leads and set up customer appointments for outside sales team.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Customer Service Associate
Concentrix
07.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Nutritionist
UCENM
San Pedro Sula03.2023
Skills
- Business Management and Development
- Customer Service and Assistance
- Conflict Resolution
- Interpersonal Communication Skills
- Data Entry
- Community Engagement
- Team Player
- Talent Acquisition
- Problem-Solving Ability
- Conflict Mediation
- Computer Proficiency
- Spreadsheets
- Diet and Nutrition
- Therapeutic Planning
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Specialist
Partner Hero
07.2023 - 01.2024
Nutritionist
Hospital de area Puerto Cortes
06.2022 - 05.2023
Client Service Assistant
The Job Plugs
04.2021 - 07.2023
Administration Assistant
Ohana Investors Group.
12.2020 - 03.2021
Real State ,Cold Caller
Orion Properties
03.2020 - 11.2020
Customer Service Associate
Concentrix
07.2017 - 09.2019
Bachelor of Science - Nutritionist
UCENM
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