Summary
Overview
Work History
Education
Skills
Timeline
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Dariam Solis Sanchez

Dariam Solis Sanchez

It Specialist
San Jose

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certificate
2
2
years of post-secondary education

Work History

Technical Support Representative

DXC
06.2022 - Current

Apps support inside DXC.

Support via phone calls and chats.

Windows and office 365 support.

Azure Specialist

ITCO
02.2020 - 05.2021

-Support is given in Microsoft Azure to customers within the company.

-Virtual machines are created.

-Networking topics such as:

Creation of virtual network

Network security Groups

VPNs

-Physical servers Support

-Firewall projects in Pfsense.

Technical Support Representative

ITCO
08.2019 - 02.2020

The electronic invoice app support.

SQL support.

Working with api's.

Worked with invoices in Quickbooks.

Technical Support Representative

Teleperformance
01.2019 - 05.2019

-Customer Service/Technical.

-Supported the company LogMeIn.

Customer Services Representative

Sykes
01.2018 - 10.2018

- Customer service/sales in English.

- Fix problems with invoicing, technical problems with lines and product sales.

Education

Noveno -

Colegio Ricardo Fernandez Guardia
05.2001 -

Ejecutivo En Ingles Para Servicios -

INA
05.2001 -

Azure AZ 900 -

Microsoft
05.2001 -

Modulo 1 Cisco -

Universidad Castro Carazo
05.2001 -

Full Stack Developer -

4geeks
07.2022 - Current

Skills

Issue troubleshooting

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Timeline

Full Stack Developer -

4geeks
07.2022 - Current

Technical Support Representative

DXC
06.2022 - Current

Azure Specialist

ITCO
02.2020 - 05.2021

Technical Support Representative

ITCO
08.2019 - 02.2020

Technical Support Representative

Teleperformance
01.2019 - 05.2019

Customer Services Representative

Sykes
01.2018 - 10.2018

Noveno -

Colegio Ricardo Fernandez Guardia
05.2001 -

Ejecutivo En Ingles Para Servicios -

INA
05.2001 -

Azure AZ 900 -

Microsoft
05.2001 -

Modulo 1 Cisco -

Universidad Castro Carazo
05.2001 -
Dariam Solis SanchezIt Specialist