Darren Núñez Parra
402600218
Barva,H
Summary
I'm a systems engineering student that is looking for job opportunities so I can improve my skills and expand my knowledge on computer related topics while performing on a great level at any given task, experienced in customer service positions with knowledge of service delivery and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Support Services Group
07.2024 - 04.2025
- Expertise in fast typing and use of macros to resolve cases efficiently and quickly.
- Chats and emails in english for a North American website.
Customer Service Representative
Foundever
01.2023 - 06.2024
- Both Spanish and English calls, attention to clients from the United States.
- Managed around 80 cold and warm calls a day, help with bank account support.
Education
High School Diploma -
Colegio Claretiano
Heredia 01.2025 - 01.2025
Skills
- Computer literacy
- Communication skills on calls, chats and emails
- Proficiency on Microsoft 360 apps
- 2 years of Customer Service Experience
- Fast handling of cases and account management support
Timeline
High School Diploma -
Colegio Claretiano
01.2025 - 01.2025
Customer Service Representative
Support Services Group
07.2024 - 04.2025
Customer Service Representative
Foundever
01.2023 - 06.2024
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