Dary Acuña
Heredia
Summary
Proven Customer Service Representative at Foundever, excelling in problem-solving and active listening, adept at transforming high-stress situations into positive customer experiences, enhancing loyalty. Skillfully managed escalated calls and live chat support, significantly improving resolution efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Foundever
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
English
Intensa
HerediaHigh School Diploma -
Liceo Experimental Bilingüe De Pococí.
Guapiles, Costa Rica12.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Documentation
- Live chat support
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Foundever
08.2023 - 08.2024
English
Intensa
High School Diploma -
Liceo Experimental Bilingüe De Pococí.
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