Results-driven Technical Support Engineer with experience in SaaS support, code-level debugging, API and log analysis, and enterprise Windows troubleshooting. Currently pursuing a Bachelor’s in Computer Systems Engineering and certified in Cybersecurity. Seeking long-term stability, continuous learning, and the opportunity to specialize and grow within a forward-moving company.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Teknowledge | Microsoft
San Pedro, Costa Rica (Remote)
05.2024 - 09.2025
Performed end-to-end incident investigation for SaaS environments using Azure Data Explorer (ADX), KQL queries, and JSON log analysis to diagnose and resolve production issues on Microsoft Dynamics 365 Business Central.
Managed high-severity escalations, assessed technical impact, documented root causes, and ensured timely and accurate resolution for enterprise clients.
Troubleshot recurring errors by executing API-level debugging, code review, database management, and bug replication to identify defects and coordinate permanent fixes with development teams.
Provided technical mentoring to junior engineers on debugging methodologies, log interpretation, and structured problem-solving frameworks.
IT Support Technician
DXC Technology
Heredia, Costa Rica (Remote)
12.2022 - 12.2023
Delivered enterprise Windows support, diagnosing and resolving software, hardware, network, and endpoint issues to maintain operational continuity.
Conducted troubleshooting for connectivity problems, system instability, and recurring user incidents using remote administration tools, Postman, and command-line utilities.
Investigated API failures, integration errors, and application crashes, ensuring accurate remediation and improved user experience.
Education
Bachelor's - Computer Systems Engineering
Universidad Latina De Costa Rica
12-2026
Python + AI Course
Microsoft
10.2025
Certified Entry-Level Python Programmer -
Python Institute
05.2024
Cybersecurity Technician Diploma -
Universidad Latina De Costa Rica
01.2021
High School Diploma - undefined
Angel High School
01.2019
Skills
Technical Skills: Java (1 year), Python (15 years), Java Script (4 months), SQL Server (15 years), Kotlin (4 months), GitHub (3 months), Azure Data Explorer (2 years), C# (4 months)
Soft Skills: Teamwork, Fast Learner, Efficient Communication, Attention to Detail, Problem Solving, Empathy, and Logical Thinking