David Abarca Chaves
Tibas,SJ
Summary
Results-driven Technical Support Engineer with experience in SaaS support, code-level debugging, API and log analysis, and enterprise Windows troubleshooting. Currently pursuing a Bachelor’s in Computer Systems Engineering and certified in Cybersecurity. Seeking long-term stability, continuous learning, and the opportunity to specialize and grow within a forward-moving company.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Teknowledge | Microsoft
05.2024 - 09.2025
- Performed end-to-end incident investigation for SaaS environments using Azure Data Explorer (ADX), KQL queries, and JSON log analysis to diagnose and resolve production issues on Microsoft Dynamics 365 Business Central.
- Managed high-severity escalations, assessed technical impact, documented root causes, and ensured timely and accurate resolution for enterprise clients.
- Troubleshot recurring errors by executing API-level debugging, code review, database management, and bug replication to identify defects and coordinate permanent fixes with development teams.
- Provided technical mentoring to junior engineers on debugging methodologies, log interpretation, and structured problem-solving frameworks.
IT Support Technician
DXC Technology
12.2022 - 12.2023
- Delivered enterprise Windows support, diagnosing and resolving software, hardware, network, and endpoint issues to maintain operational continuity.
- Conducted troubleshooting for connectivity problems, system instability, and recurring user incidents using remote administration tools, Postman, and command-line utilities.
- Investigated API failures, integration errors, and application crashes, ensuring accurate remediation and improved user experience.
Education
Bachelor's - Computer Systems Engineering
Universidad Latina De Costa Rica
12-2026
Python + AI Course
Microsoft
10.2025
Certified Entry-Level Python Programmer -
Python Institute
05.2024
Cybersecurity Technician Diploma -
Universidad Latina De Costa Rica
01.2021
High School Diploma - undefined
Angel High School
01.2019
Skills
- Technical Skills: Java (1 year), Python (15 years), Java Script (4 months), SQL Server (15 years), Kotlin (4 months), GitHub (3 months), Azure Data Explorer (2 years), C# (4 months)
- Soft Skills: Teamwork, Fast Learner, Efficient Communication, Attention to Detail, Problem Solving, Empathy, and Logical Thinking
- Languages: English (B2), Spanish (Native)
Websites, Profiles, Portfolios
LinkedIn | GitHub Portfolio
Timeline
Technical Support Engineer
Teknowledge | Microsoft
05.2024 - 09.2025
IT Support Technician
DXC Technology
12.2022 - 12.2023
High School Diploma - undefined
Angel High School
Bachelor's - Computer Systems Engineering
Universidad Latina De Costa Rica
Python + AI Course
Microsoft
Certified Entry-Level Python Programmer -
Python Institute
Cybersecurity Technician Diploma -
Universidad Latina De Costa Rica