Linux
David Alonso Garcia Brenes
Cisco Technician
Alajuela
Summary
Proactive and flexible professional with basic networking skills, having finished CCNA modules and studying for CCNP ENCOR. Experienced in customer service and technical issues resolution, with good competencies in helping customers with software and system integration. Want to switch to a technical support vocation in order to utilize my technical and customer service skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Collections Agent - Late Stage Accounts Receivable (3rd Party)
Bill Gosling Outsourcing
06.2023 - Current
- Responsible for supervising accounts receivable with regard to overdue accounts through deferment and requesting their payment
- Apply sound judgment in the resolution of payment settlements to complicated financial problems
- Ensure proper documentation to protect the quality of data within the AR staff
- Take practical measures to control overdue accounts and increase the chances of successful collections
- Enhance end-cash to make the collection targets and outstanding amounts less amount after-cycle and periods
- Managed approximately 20 incoming calls, 150 outbound calls per day from customers.
Collections Agent CR
Icollect CR
04.2017 - 12.2018
- Excelled in the role of Collections Agent, managing accounts for a third-party client
- Implemented effective collection strategies and maintained a high level of professionalism in interactions with clients
- Utilized communication skills to engage with clients in a positive manner, contributing to the successful recovery of overdue payments
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Sales and Technical Support Agent
Convergys
06.2015 - 02.2017
- Assisted clients in integrating payment processors into their websites and accomplishing the integration successfully
- Delivered technical assistance to clients after the sale, specifically concerning the trouble involving system setups and system configurations
- Assisted teams in achieving sales and support objectives without compromising on customer care and business goals
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.
Education
Associate of Applied Science - Cisco Networks Technician
Universidad Politecnica Int.
Heredia 01.2023 - 06.2024
High School Diploma -
Colegio Gregorio Jose Ramirez
Alajuela 01.2009 - 12.2014
Skills
Problem-solving
MS office
Multitasking
Excellent communication
Friendly, positive attitude
Customer service
Computer skills
Key Competencies
Networking fundamentals-CCNA modules, troubleshooting, system integrations, CRM platforms: SalesForce, SAP, Outstanding interpersonal skills, ability to simplify complex information, customer-focused problem-solving, Microsoft Office, exposure to networking tools, ticketing systems, Quick learner, able to handle new tasks at short notice with precision and efficiency.
Personal Information
- ID Number: 207480293
- Age: 27
- Date of Birth: 12/21/95
- Nationality: Costa Rican
Software
Windows
Sales Force
Timeline
Collections Agent - Late Stage Accounts Receivable (3rd Party)
Bill Gosling Outsourcing
06.2023 - Current
Associate of Applied Science - Cisco Networks Technician
Universidad Politecnica Int.
01.2023 - 06.2024
Collections Agent CR
Icollect CR
04.2017 - 12.2018
Sales and Technical Support Agent
Convergys
06.2015 - 02.2017
High School Diploma -
Colegio Gregorio Jose Ramirez
01.2009 - 12.2014
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