David Alvarado Vargas
San Jose
Summary
Committed to ensuring customer satisfaction by providing exceptional service.. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Service Technician
Equipos Nieto
01.2011 - 11.2016
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Technical staff management, create customer appointments to complete device inspection, submit parts replacement requests.
Customer Service Agent
Concentrix
08.2020 - Current
- Helped large volume of customers every day with positive attitude, focus on customer satisfaction
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences and as possible achieve a resolution in one interaction.
- Demonstrated empathy in handling difficult situations related to fraud, technical support related to computers, phones and software issues, basic guidance for services usage as streaming and applications
- Clearly communicated product features, helping customers make informed decisions about
Education
High School Diploma -
CTP De Calle Blancos
San Jose 01.2008 - 12.2010
Bachelor in Electromechanical Engineering -
Universidad Latina
San Jose 01.2011 - Current
Continuing Education Course - Maintenance Management
Universidad Central
San Jose 01.2024 - 05.2024
Certificate - Cisco CCNA V7 1st Module
Universidad Castro Carazo
San Jose 01.2025 - 05.2025
Skills
- Fast learning
- Problem solving skills
- Critical thinking
- MS Office
Knowledge in macOS, Windows, iOS and AndroiD
Timeline
Certificate - Cisco CCNA V7 1st Module
Universidad Castro Carazo
01.2025 - 05.2025
Continuing Education Course - Maintenance Management
Universidad Central
01.2024 - 05.2024
Customer Service Agent
Concentrix
08.2020 - Current
Service Technician
Equipos Nieto
01.2011 - 11.2016
Bachelor in Electromechanical Engineering -
Universidad Latina
01.2011 - Current
High School Diploma -
CTP De Calle Blancos
01.2008 - 12.2010
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