DAVID GONZALEZ PADILLA

Key Achievements

Lead global, cross-functional teams in the execution of complex technical programs, system migrations, and product development in cloud-based environments.

• Orchestrated end-to-end product delivery for global projects, including service modernization and cloud migrations, ensuring alignment with go-to-market strategies.
• Defined and managed global program plans, setting clear scope, success criteria, schedules, and deliverables to track progress and mitigate risks.
• Drove the migration of legacy ITSM systems (Remedy to ServiceNow), leading a core team of senior resources across engineering, product management, and operations to deliver on time and within budget ($6M).
• Implemented agile methodologies for large-scale projects, conducting sprint planning, daily stand-ups, and retrospectives, enhancing team collaboration and reducing cycle times.
• Established KPIs and metrics to assess project performance and ROI, leading to 20% faster delivery times and 30% improvement in customer satisfaction.
• Collaborated with sales, marketing, and customer success teams to ensure that products were aligned with customer needs and market demands.
• Led executive-level reporting, presenting program status, risks, and mitigation strategies to senior leadership, influencing key decisions on product readiness.
• Delivered the Remedy to ServiceNow Migration project, resulting in a $180M+ revenue-generating business, meeting tight deadlines and exceeding quality expectations.
• Led the AT&T Managed Hosting & Applications Services Takeover project, consolidating security infrastructure across 10 global data centers, ensuring high performance and continuity.
• Automated network deployment processes through Ansible Automation, reducing deployment time by 25% and driving a 50% improvement in process efficiency.

Led network operations and managed service delivery across client networks, with a focus on service availability and customer satisfaction.

• Managed the network operations center, ensuring rapid issue resolution and high-quality service for client networks, including security, routing, and switching.
• Delivered key technical expertise for tier 2 support, troubleshooting complex network issues, and driving continuous improvement in client systems.

Provided network engineering support, aiding network administrators in troubleshooting and resolving complex configurations of Cisco network equipment.

• Led troubleshooting and design optimization for network configurations, ensuring high availability and security for large enterprise clients.
• Implemented secure network solutions across routers, firewalls, and VPN concentrators, improving client network security and performance.