Automation
David González
Quality Assurance Analyst
Heredia,Costa Rica
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in Software testing and Customer Service. Solid background performing manual testing and consultative services for customers, back office duties like data entry, chat and email support.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Quality Assurance Analyst
Hotels at Home USA
Remote
03.2023 - Current
- Perform website testing using different tools, such as BrowserStack, Jenkins
- Experienced in conducting extensive Full Regression testing, Smoke testing, Cross-Browser testing, Exploratory testing
- Test case creation and documentation, using Confluence
- Bug reporting and task management using Teamwork project management platform
- Run automated scripts with Jenkins tool for frequent website and email testing
- Email testing using BrowserStack, Jenkins, Chrome Dev Tools extension, Email Markup tester
- Experienced in collaboration with major hotel franchises websites in the USA and EU markets, performing QA on diverse projects, such as new product additions, website promotions, website updates, new site launches and site redesign
- Consistently deliver high-quality work regardless of project complexity or scale
- Personal Achievement: Managed the QA tasks for Luxor Hotel Store new site launch and The Ritz-Carlton Hotel store site redesign.
Software Quality Assurance Engineer
Invisalign Costa Rica
Heredia, Costa Rica
01.2019 - 01.2023
- Develop Software Quality Assurance abilities and strategies through analysis of SRS and SOR documents
- Creation and execution of test cases using Jira TM4J tool
- Stabilization tracking issues for Release Candidate Software
- Re-design manual test cases and make them ready for automation (binarization)
- Bug reporting and ticket creation for software improvements using Jira
- Perform Full Regression cycle testing, Exploratory testing, and End-to-End cycle testing before every software release
- Personal Achievements: Data base for data set creation, helping to reduce time spent for searching and collecting data for new test cases created or those which required updates.
- Create End-to-End test cases for products with the biggest sales in the company, capturing major issues happening in production floor and that were not reported by technicians, and saving time.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Customer Service representative
Invisalign Costa Rica
Heredia, Costa Rica
01.2013 - 01.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Email support, answering customers inquiries and providing internal assistance
- Chat support, answering customers inquiries
Set Up and Stage CAD Designer
Invisalign Costa Rica
Heredia, Costa Rica
01.2009 - 01.2013
- Review and apply dentist's prescription form to develop the digital patient's treatment plan and verify that all the instructions were met.
Education
Scrum Foundation Professional Certificate -
06.2023 - 06.2023
This course provides the foundations of Scrum, preparing the student to become a Scrum Master.
ISTQB Foundation Level Certification - Software Testing
02.2020 - 03.2020
This course provides the foundations for Software Testing, preparing the student to become a Software Tester and looking towards to obtain the Certified Testing Foundation Level (CTFL) certification.
High School Diploma -
02.1999 - 11.2004
Skills
Software testing (Manual)undefined
Personal Information
Nationality: Costa Rican
Hobbies
I love to play soccer, ride my MTB bicycle, listen to music and watch TV series with my wife and kids.
Interests
Python
API
Timeline
CertiProf - Scrum Foundation Professional Certificate,
06.2023 - 06.2023
Quality Assurance Analyst - Hotels at Home USA
03.2023 - Current
Udemy Academy - ISTQB Foundation Level Certification, Software Testing
02.2020 - 03.2020
Software Quality Assurance Engineer - Invisalign Costa Rica
01.2019 - 01.2023
Customer Service representative - Invisalign Costa Rica
01.2013 - 01.2019
Set Up and Stage CAD Designer - Invisalign Costa Rica
01.2009 - 01.2013
Santa Cecilia Bilingual High School - High School Diploma,
02.1999 - 11.2004
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