Senior Technology Business Partner Diverse background includes hands-on experience leading and implementing all aspects of IT including strategy, architecture, programming, security, networking and operations. Held senior leadership roles in organizations ranging from early-stage startups all the way through a division of a Fortune 40 enterprise. Applies entrepreneurial concepts that leverage the value of people, process and technology to drive organizational excellence, streamline operations, and empower and engage stakeholders. Adept at quickly learning new industries and crafting specialized technology approaches to champion overall organizational strategy.
Skills
Team building & staff development
Enterprise architecture
Product management
Turnaround management
Digital marketing & lead management
ERP and CRM strategy and tactics
New product development and platform engineering
Strategic planning and budgeting
Educational technology
Association and not-for-profit management
SDLC and governance
AWS and Azure Cloud
Operational & data center management
Business Intelligence & Data Analysis
Microsoft 365 stack including SharePoint, Teams, Exchange, Active Directory/Entra ID
ECommerce
Database administration and data warehouse operations
Multi-layer security
Network management
Work History
Director, Data and Technology
American Academy Of Physical Medicine And Rehabilitation
Rosemont, IL
01.2022 - Current
Directs the technology function of a 10,000+ member organization serving the PM&R physician community.
Manages internal staff, managed service providers, and consulting partners.
Created core technology competencies from an almost completely outsourced environment.
Hired and trained staff, developed portfolio management and governance models, and implemented the service desk function while simultaneously reducing overall IT spend and underrunning the budget.
Developed and extended a portfolio of services as part of an Association Management System (AMS) ecosystem, including multi-channel marketing, event management, verticalized data warehouse environment, and educational product catalog.
Leveraged Microsoft 365 and Azure technology stack to embrace and optimize a hybrid staffing model.
Combined SharePoint-based unstructured data with a Power BI-driven analytics and warehouse model to optimize core business processes across domain areas.
Principal
AGT Consulting Group
North Barrington, IL
07.2019 - 01.2022
Operated a consulting practice focused on IT advisory services.
Initial engagement provided technology leadership to replace indirect laboratory materials procurement in a multi-national B2B life sciences enterprise.
Technology stack includes SAP, Ariba and Jaggaer procurement and ERP systems.
Chief Information Officer
American Board of Psychiatry and Neurology
Deerfield, IL
12.2016 - 06.2019
As a member of senior staff, provided overall leadership and hands-on management of the IT department of a not-for-profit organization performing board certification for physicians.
Modernized IT systems and processes, hired and developed staff, and met organizational targets for project management.
Recruited new development team which implemented DevOps code management and deployment systems.
Successfully led the development and deployment of a customized cloud-based platform used to deliver article-based assessments for continuing board certification.
Replaced existing legacy web application environment with a virtualized mix of Windows and Linux servers and database systems.
Managed the design and implementation of a multi-VLAN network utilizing Cisco Meraki technologies.
Developed and expanded a multi-layer security framework, including IPS/IDS, endpoint protection, physical access control and surveillance, as well as multi-factor security.
Implemented SSIS-based ETL processing and an SSRS reporting portal in support of an Operational Data Store and eventual data warehouse.
Managed the design and rollout of a state-of-the-art conferencing center, including whole-room video systems.
Implemented Office 365 in a hybrid SaaS/on-prem Microsoft environment.
Chief Information and Digital Officer
Northwestern College
Rosemont, IL
12.2009 - 11.2016
Serving in a dual role as both Chief Information Officer and Chief Digital Officer, managed technology strategy, operations and development, along with digital marketing.
Led research into technologies that promote positive outcomes for students, efficacy of teaching and learning and enhanced operational results.
Provided overall management for the institutional ERP system.
Led and designed digital marketing strategy, including SEO, SEM, display/banner advertising and website design and operation.
Partnered with COO to rebuild overall marketing and admissions efforts, reducing marketing spend by 40% while simultaneously increasing new enrollments.
Designed key aspects of the College's strategic planning framework, serving on the Executive Leadership Team and Strategic Planning Committee.
Reorganized and refocused the technology organization, building successful partnerships needed to move key initiatives forward.
Changed the focus of IT from a predominantly tactical and task-orientation to become a strategic partner in the overall operation of the institution.
Directed the planning and launch of employee and student portals, utilizing SharePoint technology for collaboration, document management and communications as well as Office 365.
Selected, negotiated and successfully deployed a multi-location Cisco unified communications system, under budget and on-schedule.
Selected, negotiated and launched a college-wide Microsoft Dynamics-based CRM system, automating Internet lead processing and recruitment efforts.
Adjunct Faculty
Colorado Technical University
Schaumburg, IL
01.2010 - 01.2015
Adjunct faculty member teaching project management, eBusiness, business intelligence and organizational leadership.
Chief Technology Officer
Sears ServiceLive Inc
Hoffman Estates, IL
02.2008 - 06.2009
CTO for an online services startup of Sears Holdings, focused on matching buyers and providers of home services in a transparent, open marketplace.
Managed all aspects of product development, product management, project management and architecture.
Led the development and deployment of a patent-pending financial and order routing platform in partnership with one of the largest financial services companies in the world.
Built staff from scratch to a total size of over 60.
In addition to the home office in Hoffman Estates, opened a development center in Silicon Valley and managed an offshore development team in India.
Created a custom SDLC using a hybrid blend of Agile and RUP models.
SVP, Product Development and Technology Operations
Iggys House Inc
Chicago, IL
08.2006 - 02.2008
Provided technology and product leadership for an Internet-based real estate business that leverages online efficiencies to reduce friction and decrease costs associated with residential property transactions.
Managed the successful launch of a state-of-the-art web-based product offering, serving the FSBO real estate market.
Leveraged a combination of technologies from Microsoft and SaaS platforms such as Salesforce.com.
Outsourced data center operations to a new provider, resulting in significantly higher services levels, as well as close to $1M in cost savings over the length of the initial contract.
Director, Systems Development
DeVry Inc
Oakbrook Terrace, IL
12.2004 - 07.2006
Led a turn-around of the systems development department in line with a larger university-wide restructuring.
Transformed a 45-person department into a high-performing organization delivering on-time, quality results.
Participated in the design and rollout of SOX controls, resulting in a successful 404 compliance audit.
Delivered major initiatives including a data warehouse, rollout of a service-oriented architecture (SOA), introduction of Java programming, and the rollout of a redesign and re-architecting of DeVry web properties.
Directed the development of a new online recruiting application that delivered incremental $7M in revenue within the first 90 days.
Directed development in an Oracle 11i, 10g and BPEL environment.
Principal
The Attenuate Group Inc
Oak Park, IL
07.2003 - 12.2004
Principal in an IT consulting practice delivering solutions to both creators and users of technology offerings.
Services spanned a variety of areas including CTO advisory, project management, product strategy and positioning for technology vendors.
Principal Analyst
Doculabs Inc
Chicago, IL
04.2001 - 07.2003
Led a team of analysts and consultants responsible for both primary technology research, as well as consulting services focused on producers and consumers of emerging technology markets.
Developed advisory recommendations that directly impacted product development activities for several leading enterprise software vendors.
Directed the activities of research teams focused on the portal server, application server, Web services, business intelligence, commerce server, business process management, and integration server (EAI/B2BI) market spaces.
Director of ECommerce
EthnicGrocer.com/BrightSage Inc
Chicago, IL
08.2000 - 04.2001
Directed eCommerce development efforts in support of a large online retail business, consisting of 4 independent merchandising groups.
Led J2EE storefront development using BEA WebLogic, Blue Martini and Oracle technologies.
Senior Architect and Webmaster
Ameritech.net
Chicago, IL
06.1996 - 08.2000
As one of the founding members of the Ameritech.net team, was responsible for the architecture, planning, performance and change management of the Ameritech.net web site as well as the hosted website platform for such sites as the Ameritech Yellow Pages and the Detroit Red Wings.
Outpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and RehabilitationOutpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and Rehabilitation
Physiotherapy Intern at National Institute of Physical Medicine and Rehabilitation (NIPMR)Physiotherapy Intern at National Institute of Physical Medicine and Rehabilitation (NIPMR)