David Morales

I worked at CYRACOM, a language interpretation company, assisting individuals in the United States who do not speak English. In May 2024, I was promoted to Team Lead, where I organized work teams, helped with vacation requests and schedule changes for agents, promoted training courses, and was responsible for driving performance metrics on a monthly basis

• At a medical transportation company for individuals with disabilities and illnesses insured by MassHealth, I coordinated services and provided personalized support to users and their families. My role involved scheduling, issue resolution, and constant communication with providers and clients. This experience allowed me to be promoted to Team Lead, where I organized work teams, helped with vacation requests and schedule changes for agents, promoted training courses, and was responsible for driving performance metrics on a monthly basis

• At Capital One, I managed inquiries, complaints, and financial transactions, ensuring high levels of customer satisfaction. My ability to resolve issues efficiently and my attention to detail enabled me to handle complex situations professionally. Additionally, I collaborated with teams to improve internal processes and optimize the customer experience, contributing to the organization’s operational efficiency.

• As a Team Lead at BETO, where I organized work teams, helped with vacation requests and schedule changes for agents, promoted training courses, and was responsible for driving performance metrics on a monthly basis

• In this role, I served as a credit card sales advisor, consistently exceeding monthly sales targets. I provided personalized financial advice to clients, identifying their needs and offering suitable products. My customer-centric approach and ability to communicate clearly and effectively allowed me to build trust with clients, resulting in high levels of satisfaction and loyalty.