David Salas

Proficient in utilizing diverse tools to track metrics and measure success, ensuring alignment with project objectives. Skilled at keeping stakeholders informed and engaged throughout the project lifecycle.

In addition to:

• Strategizing and implementing objective planning to drive project success.
• Handling various HR duties, including recruitment, training, and performance management.
• Conducting research to inform decision-making processes and drive organizational growth.
• Establishing and maintaining valuable professional connections through networking initiatives.
• Planned, designed, and scheduled phases for large projects
• Monitored project performance to identify areas of improvement and make adjustments
• Drafted project reports to identify successful outcomes, insights and future recommendations

As a Project Manager:

• Successfully planned, strategized, and achieved project goals within specified timelines.
• Spearheaded the establishment of a new subdivision, expanding company operations and market presence.
• Implemented rigorous personnel selection processes, ensuring the assembly of high-performing teams tailored to project requirements.
• Facilitated international equipment procurement, ensuring timely delivery and cost-effectiveness.
• Provided expert financial advice, contributing to sound decision-making and project viability within budget constraints.
• Developed and implemented strategic project plans to meet business objectives
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects
• Met project deadlines without sacrificing build quality or workplace safety
• Maintained open communication by presenting regular updates on project status to stakeholders

• Supervising a team of 50 employees, ensuring smooth operations and fostering a productive work environment.
• Conducting customer visits domestically and internationally to maintain strong relationships and gather feedback.
• Assessing the performance of our operatives to uphold quality standards and identify areas for improvement.
• Strategizing budget allocations to control company costs, successfully reducing labor expenses by 10%.
• Upholding the highest service quality by implementing effective scheduling and training practices.
• Interacted well with customers to build connections and nurture relationships
• Introduced new methods, practices, and systems to reduce turnaround time
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Implemented operational strategies and effectively built customer and employee loyalty
• Assisted in recruiting, hiring and training of team members
• Collaborated with cross-functional teams to develop innovative solutions
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
• Reported issues to higher management with great detail
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction

• Led and managed the Customer Support Team consisting of 25 members. Responsibilities included resolving escalated conflicts, providing training support, and overseeing scheduling operations.
• Discovered and resolved complex customer issues to reduce negative impact to business outcomes
• Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs
• Monitored metrics and developed actionable insights to improve efficiency and performance
• Worked closely with sales teams to provide pre-sales support, contributing to higher conversion rates and increased revenue streams
• Monitored employee performance to identify areas for improvement and additional training needs
• Negotiated and executed contracts on behalf of department
• Built strong relationships with field operations team to support business development opportunities and improve service
• Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions
• Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques

• Managed a team of 12 individuals conducting daily evaluations of employee performance. Produced reports aimed at optimizing operations and ensuring the selection of top talent for the company.
• Excellent communication skills, both verbal and written
• Proven ability to learn quickly and adapt to new situations
• Demonstrated leadership skills in managing projects from concept to completion
• Demonstrated strong organizational and time management skills while managing multiple projects
• Strengthened communication skills through regular interactions with others
• Learned and adapted quickly to new technology and software applications
• Proved successful working within tight deadlines and a fast-paced environment
• Exercised leadership capabilities by successfully motivating and inspiring others

• Responsible for conducting interviews and selecting candidates who closely aligned with the company's needs and expectations.
• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Distributed employee engagement surveys to identify areas of improvement
• Motivated employees through special events and incentive programs
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks