David Tapp
SHELBYVILLE,KY
Summary
Safety-oriented Maintenance Worker offering 20 plus years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Experience in Building & Grounds Repair. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Maintenance Technician
Winland Foods
Buckner, KY
01.2008 - Current
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Managing Co-Owner
Pet Station USA
LaGrange, KY
05.2003 - 03.2008
- Developed a comprehensive training program for new employees.
- Reviewed financial statements on a regular basis to ensure accuracy of data.
- Established business relationships with key stakeholders in the industry.
- Analyzed customer feedback to improve service quality.
- Resolved customer complaints in a timely manner.
- Managed day-to-day operations of the business including staffing schedules.
- Negotiated contracts with vendors, suppliers, customers.
- Created budgets, monitored expenses, and allocated resources efficiently.
Service Advisor/Assistant Manager
Swope Auto Group
Louisville, KY
02.1994 - 05.2003
- Greeted customers when they arrived at the dealership and provided them with a comfortable waiting experience while their vehicle was being serviced.
- Provided assistance to customers in selecting services for their vehicles.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Scheduled technicians for repair jobs as needed based on customer requests or recommendations from Service Advisors.
- Coordinated between mechanics, suppliers, and other personnel involved in providing automotive services.
- Checked in vehicles, obtained customer information, and verified warranties prior to service appointments.
- Conducted follow-up calls to ensure customer satisfaction after service visits were completed.
- Identified potential problems by listening to customers' concerns regarding their vehicle performance or required services.
- Verified parts availability before ordering parts for repairs or replacements.
- Compiled service records and documented work orders accurately.
- Managed communications between the dealership staff and external vendors concerning repair operations.
- Performed basic administrative tasks, such as filing documents and answering phones.
- Advised customers on the maintenance of their vehicle according to manufacturer's guidelines.
- Worked closely with Service Managers to ensure that all customer requests were handled promptly and efficiently.
- Assisted in training new employees on proper procedures for handling customer inquiries and scheduling appointments.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Education
Certificate of Completion - Customer Relations
Honda America Service Training
Troy, OH06-2001
Certificate of Completion - Customer Service Management
Mitsubishi Motors of America
Nashville, TN05-1996
High School Diploma -
Portland Christian School
Louisville, KY06-1974
Some College (No Degree) - Electrical Engineering Technology
Speed Scientific School
Louisville, KYSkills
- Lighting Systems
- Machine lubrication
- Safety-oriented mindset
- Equipment Repair
- Mechanical Troubleshooting
- Preventive Maintenance
- Follow-up skills
- Technical knowledge
- Appointment Scheduling
- Strong Organization
- Price Quoting
- Repairs Scheduling
- Computer Skills
- Customer Retention
- Customer Service
- Quality Control
- Customer Relationship Management
- Performance Goals
- Handling Customer Complaints
References
References available upon request.
Timeline
Maintenance Technician
Winland Foods
01.2008 - Current
Managing Co-Owner
Pet Station USA
05.2003 - 03.2008
Service Advisor/Assistant Manager
Swope Auto Group
02.1994 - 05.2003
Certificate of Completion - Customer Relations
Honda America Service Training
Certificate of Completion - Customer Service Management
Mitsubishi Motors of America
High School Diploma -
Portland Christian School
Some College (No Degree) - Electrical Engineering Technology
Speed Scientific School
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