Dayana Baltodano Barrantes
La Fortuna
Summary
Offering strong organizational skills and passion for delivering excellent customer service, eager to learn and develop in dynamic environment. Delivers understanding of booking systems and customer interaction strategies, coupled with attention to detail and computer literacy. Ready to use and develop communication and problem-solving skills in Reservation Agent role.
Overview
3
3
years of professional experience
Work History
Hostess
Hotel Silencio Lodge & Spa
01.2022
Agente de reservaciones
Hotel Lost Iguana Resort & Spa
05.2024 - 06.2025
Agente de reservaciones, operaciones y recepción
Callidryas Tours
11.2022 - 05.2024
Education
Técnico - Idioma Inglés
Virtual Learning Academy
01.2024
Bachillerato - Gestión Empresarial Turismo Sostenible
Universidad Nacional de Costa Rica(UNA)
01.2022
Servicio al Cliente - undefined
Instituto El Saber Heredia
01.2022
Curso de manipulación de alimentos - undefined
Instituto Nacional Aprendizaje
01.2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette's
- Customer engagement
- Typing speed
- Call control
- Telephone reception
- International travel
- Sales
- Travel bookings
References
- Frederic, Capello, Gerente General Casa Chameleon Las Catalinas, 6050-0820
- Jose, Torres, Gerente de ventas y reservas Lost Iguana Resort & Spa, 6035 2902
- Nayeli, Ocon, Gerente de Operaciones y Reservas Callidryas Tours, 5018-610
Languages
English
Professional Working
Timeline
Agente de reservaciones
Hotel Lost Iguana Resort & Spa
05.2024 - 06.2025
Agente de reservaciones, operaciones y recepción
Callidryas Tours
11.2022 - 05.2024
Hostess
Hotel Silencio Lodge & Spa
01.2022
Bachillerato - Gestión Empresarial Turismo Sostenible
Universidad Nacional de Costa Rica(UNA)
Servicio al Cliente - undefined
Instituto El Saber Heredia
Curso de manipulación de alimentos - undefined
Instituto Nacional Aprendizaje
Técnico - Idioma Inglés
Virtual Learning Academy
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