Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, ability to handle multiple projects simultaneously.
Hi, I’m
Dayerlin Paola Madrigal Durán
Customs Administration / Student
Costa Rica ,Alajuela, Sarchí
Summary
Overview
3
years of professional experience
Work History
TLA Logistics Group
Import and Export Coordinator
03.2023 - 06.2023
Job overview
- Prepared and submitted reports on import and export activity to management.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Analyzed shipping reports to identify opportunities for cost savings.
- Streamlined import and export processes by implementing effective documentation procedures.
Francisco J.Orlich Technical Professional
Secretary's Assistant
08.2020 - 12.2020
Job overview
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
National Technical UniversityAlajuela, Costa Rica
Diploma from Customs Administration
05.2001
University Overview
Instituto Nacional De AprendizajeSarchí Norte
Certification from English-as-a-Second-Language Education
05.2001
University Overview
Skills
Organizational abilities
Languages
English
Professional Working
Portuguese
Elementary
Spanish
Native or Bilingual
Timeline
Import and Export Coordinator
TLA Logistics Group
03.2023 - 06.2023
Secretary's Assistant
Francisco J.Orlich Technical Professional
08.2020 - 12.2020
National Technical University
Diploma from Customs Administration
05.2001
Instituto Nacional De Aprendizaje
Certification from English-as-a-Second-Language Education
05.2001
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