Dayhana Pacheco
Cartago
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Lutron
11.2022 - Current
- Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Payroll
- Oversaw payroll processing to ensure timely and accurate payments to employees.
- Improved HR processes by streamlining employee onboarding and orientation procedures.
Human Resources Business Partner
Heraeus Medical Components
01.2017 - 08.2022
- Conducts weekly meetings with respective business units
- Consults with line management, providing HR guidance when appropriate
- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies
- Manages and resolves complex employee relations issues
- Work closely with business leaders and line managers to build their people capability, plan and manage talent and develop approaches that achieve shared organizational objectives
- Legal support, legal administrative processes, management of disciplinary actions, administrative policies
- Payroll
- Recruitment from operative to administrative positions
- New Income Corporate Inductions
- In charge of corporate events, job fairs, social activities
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
Passenger Agent
AVIANCA
03.2013 - 04.2017
- Maintained strong working relationships with airport personnel to facilitate smooth operations during peak travel periods.
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, boarding procedures, and luggage requirements.
- Demonstrated flexibility and adaptability in adjusting to last-minute schedule changes or flight disruptions, always prioritizing passenger needs.
- Coordinated boarding procedures efficiently, prioritizing passengers with specific needs or time constraints.
Education
MBA - Master of Business Administration
Universidad San Marcos
01-2026
Specialization - Labor Law
ADEN Business University
01.2022
University bachelor's - administration, Human Resources
Universidad Florencio del Castillo
01.2021
Portuguese Language Technician -
Universidad Técnica Nacional
01.2017
Executive English for Service Centers -
INA
01.2012
Skills
- Self-leadership
- Critical thinking
- Adaptability
- Innovation
- Teamwork
- Ability to Multitask
Certification
Driver's license, B1 - Own vehicle
Languages
English
Native or Bilingual
Portuguese
Professional Working
French
Limited Working
Personal Information
Date of Birth: 06/07/93
Visas
- Canada Work Visa
- U.S Visa
Timeline
Human Resources Specialist
Lutron
11.2022 - Current
Human Resources Business Partner
Heraeus Medical Components
01.2017 - 08.2022
Passenger Agent
AVIANCA
03.2013 - 04.2017
University bachelor's - administration, Human Resources
Universidad Florencio del Castillo
Portuguese Language Technician -
Universidad Técnica Nacional
Executive English for Service Centers -
INA
MBA - Master of Business Administration
Universidad San Marcos
Specialization - Labor Law
ADEN Business University
Similar Profiles
Lizbel TorresLizbel Torres
MW Interchange at LutronMW Interchange at Lutron
Andres EscamillaAndres Escamilla
Specialist Technical Assistant at LutronSpecialist Technical Assistant at Lutron
Jabal MarteJabal Marte
System Assurance Technician at LutronSystem Assurance Technician at Lutron