Dayna Albee
Saint Johns,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My experience is in office management with 7+ years served in administration. As well as an experienced account manager. Multitasking with great proficiency and fluent in supervising several projects simultaneously. Capable to understand the effort necessary to reach deadlines and company goals.
Excellent at maintaining a very upbeat and positive attitude. I enjoy relating in an understanding and compassionate way, putting their minds at ease during complex scenarios. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager
Fowler Plumbing And Heating
Fowler, MI
04.2023 - 08.2023
- Experienced with Quick books and Service Titan.
- Performance 50% Invoicing , sales
- Cross-trained existing employee to maximize team agility and performance.
- Handled 50% returns and exchanges.
- Appointment booking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Support Staff Member
Saint Vincent Depaul
Saint Johns
02.2022 - 04.2023
- Answered 25% telephone and assisted callers by providing information or directing to appropriate employee.
- Enhanced team productivity by streamlining work processes and implementing time-saving strategies.
- Maintained strict confidentiality when handling sensitive information, upholding the company''s reputation for professionalism at all times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Operated cash register with various forms of payment accurately, including cash, credit cards, checks, and gift cards. Handled returns and exchanges efficiently.
Homemaker
Homemaker
Saint Johns, MI
03.2008 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Owner
EZ Cash Advance Co.
Livonia, MI
04.2004 - 03.2008
- Managed 100% day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Consulted 100% with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Manager
Cash-N-Hand
Saginaw, MI
01.2002 - 03.2004
- Process cash advance loans from applications.
- Handled collections.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled banking.
Dental Lab Technician
Coulters Dental Lab
Flint, MI
12.2000 - 09.2001
- Managed plaster department.
- Trained new employees.
- Read prescriptions and specifications from dentist.
- Experience in waxing and polishing department, trained new employees.
- Fabricate and repair crowns and bridges.
Dental Lab Technician
Excel Dental Studios
Flint, MI
10.1998 - 12.2000
- Read prescriptions and specifications from dentist.
- Head of plaster department.
- Performed a variety of tasks.
Took Care of a Family Member.
NoTook Care Of A Family Member.ne
MI
09.2023 - 12.2023
Education
Dental Assisting -
School Cract College
Livonia, MI2005
Dental Assisting -
Education Direct Online Course Dental Assistant
Education Direct Online2001
Cosmetology -
Hair Force Academy
Flushing, MI01.1997
High School Diploma -
Carman-Ainsworth High School
Flint, MI01.1994
Skills
- Customer retention
- Invoice Balancing
- Data Entry
- Payment Processing
- Team Player
- Multitask
- Responsible, hardworking
- Loyal and Trustworthy
Timeline
Took Care of a Family Member.
NoTook Care Of A Family Member.ne
09.2023 - 12.2023
Manager
Fowler Plumbing And Heating
04.2023 - 08.2023
Support Staff Member
Saint Vincent Depaul
02.2022 - 04.2023
Homemaker
Homemaker
03.2008 - 02.2022
Owner
EZ Cash Advance Co.
04.2004 - 03.2008
Manager
Cash-N-Hand
01.2002 - 03.2004
Dental Lab Technician
Coulters Dental Lab
12.2000 - 09.2001
Dental Lab Technician
Excel Dental Studios
10.1998 - 12.2000
Dental Assisting -
School Cract College
Dental Assisting -
Education Direct Online Course Dental Assistant
Cosmetology -
Hair Force Academy
High School Diploma -
Carman-Ainsworth High School