Summary
Experienced professional with extensive investigations experience. Brings wealth of knowledge in handling intricate cases and ensuring compliance with regulations. Strong focus on teamwork and achieving results allows for adaptation to evolving circumstances. Expertise in risk management and investigative techniques equips for tackling complex challenges and delivering effective solutions.
Overview
15
15
years of professional experience
Work History
SR. INVESTIGATION SPECIALIST - PORTUGUESE
AMAZON
10.2020 - 09.2024
- Performed Quality audits to identify knowledge gaps, process misses or areas of improvement. Provided feedback and shadowing sessions to investigators
- Lead update calibrations for local teams on a monthly basis
- Investigated known fraud patterns and new Modus Operandi trends from customers' accounts
- Thoroughly investigated and analyzed customer's account for escalation tasks on a daily basis
- Created multiple document repositories for Portuguese Worldwide investigators and acted as the page POC
- Developed a new end-to-end ticketing mechanism for reviewing, validating and publishing fraudulent Modus Operandi patterns
- Performed weekly data analysis of fraudulent patterns in seller's accounts and compiling into detailed reports
- Completed certification for Training delivery
ENGLISH/SPANISH INTERPRETER
LANGUAGELINE SOLUTIONS
05.2020 - 10.2020
- Facilitated clear communication on a healthcare providers and patients, bridging language barriers for optimal care delivery
- Maintained message content, tone, and emotion as closely as possible
- Facilitated communication between 911 and law enforcement personnel and Spanish speaking individuals involved in crimes such as witnesses, victims, persons of interest, and suspects
- Interpreted legal and banking conversations between lawyers, clerks and Spanish-speaking clients and others
BUSINESS CONTRACT MANAGEMENT SPECIALIST
DXC TECNOLOGY
01.2017 - 05.2019
- Conducted Enterprise Reporting and Analytics targeted ad-hoc data mining across the Globe
- Collaborated on Account Interface with the onboarding teams, met with worldwide stakeholders from the accounts and performed data mining for the account contracts
- Created and updated user facing materials to train users
ENGLISH TO SPANISH TRANSLATOR - REMOTE WORK (PART-TIME JOB)
WORLD VISION FOUNDATION
02.2013 - 09.2017
- Enhanced communication between sponsors and sponsored children by providing accurate translations of letters and documents
ENGLISH - RECRUITER SPECIALIST HELPER DURING HIRING SEASON (NON-OFFICIAL ROLE)
HEWLETT PACKARD ENTERPRISE
05.2016 - 01.2017
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market
- Developed and implemented onboarding and orientation programs for new employees
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Scheduled interviews with hiring managers
- Evaluated verbal English skills to candidates
TECHNICAL WRITER
HEWLETT PACKARD ENTERPRISE
05.2015 - 12.2016
- Actively participated in document Kick-off Meetings alongside Project Managers
- Coordinated with subject matter experts and engineers to ensure the accuracy of technical content in documentation projects.
ACCOUNT TRAINER
SYKES
04.2009 - 03.2015
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Elevated participant engagement by developing interactive training modules.
- Developed engaging training materials by collaborating with subject matter experts.
Education
Master's Program in English-Spanish Translation (incomplete) -
01.2009
Bachelor of English and Basics in English-Spanish Translation -
01.2006
Skills
- Effective Reasoning Skills
- Risk assessment
- Anti-money laundering
- Conflict resolution strategies
- Workplace Ethics
- Collaborative Mindset
- Attention to detail
- Employee Onboarding
- Confident Speaking Ability
- Remote Education Delivery
- Planning and coordination
Professionalcourses
- Adobe Illustrator, Parque La Libertad
- Social Network Management, Parque La Libertad
- ITIL 2011 Edition Foundation: Service Strategy Fundamentals, HPE
- ITIL 2011 Edition Foundation: ITIL and the Service Lifecycle, HPE
- MS Office Package & other programs: Word, Power Point, Excel, Visio, Outlook, SharePoint, Adobe Illustrator
- Radio and TV broadcasting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
French
Limited Working
Timeline
SR. INVESTIGATION SPECIALIST - PORTUGUESE - AMAZON
10.2020 - 09.2024
ENGLISH/SPANISH INTERPRETER - LANGUAGELINE SOLUTIONS
05.2020 - 10.2020
BUSINESS CONTRACT MANAGEMENT SPECIALIST - DXC TECNOLOGY
01.2017 - 05.2019
ENGLISH - RECRUITER SPECIALIST HELPER DURING HIRING SEASON (NON-OFFICIAL ROLE) - HEWLETT PACKARD ENTERPRISE
05.2016 - 01.2017
TECHNICAL WRITER - HEWLETT PACKARD ENTERPRISE
05.2015 - 12.2016
ENGLISH TO SPANISH TRANSLATOR - REMOTE WORK (PART-TIME JOB) - WORLD VISION FOUNDATION
02.2013 - 09.2017
ACCOUNT TRAINER - SYKES
04.2009 - 03.2015
UNIVERSIDAD DE COSTA RICA - Bachelor of English and Basics in English-Spanish Translation,
UNIVERSIDAD NACIONAL - Master's Program in English-Spanish Translation (incomplete),
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