Debbie Elizabeth Akent Milar
San Sebastian
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Service Agent
Bill Gosling Outsourcing
07.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
Store Manager
Grupo Moreno
04.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Salesperson
Creative Trade Innovations Society
03.2024 - 04.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Contributed to event marketing, sales and brand promotion.
Beauty Salon Manager
Beauty Salon Manager
01.2012 - 12.2023
- Developed staff training programs to improve service quality and overall team performance.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
- Mentored junior staff members to help them advance their skills and grow professionally within the company.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed cash flow, business transactions, banking, and accounting processes.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
Education
Ingles Básico
Instituto Nacional De Aprendizaje06-2018
Gestion Administrativa Mypimes
Instituto Nacional De Aprendizaje06-2013
Customer Service And Entrepernuship
Instituto Nacional De Aprendizaje 05.2001 -
High School Diploma -
Bachillerato Por Madurez
San Jose 05.2001 -
Administración De Salas De Belleza
Centro Técnico Pecosa07-2010
Servicio Al Cliente
Instituto Nacional De Aprendizaje06-2010
Skills
Customer service
Call control
Decision-making
Information verification
Complaint handling
Adaptability and flexibility
Customer focus
Call flow maximization
Multitasking and organization
Team development
Product promotion
Customer education
Cook
I also learned at the INA, the course on food handling, preserves and jelly, bakery and pastry products, which I make regularly for friends and family.
Timeline
Customer Service Agent
Bill Gosling Outsourcing
07.2024 - 10.2024
Store Manager
Grupo Moreno
04.2024 - 07.2024
Salesperson
Creative Trade Innovations Society
03.2024 - 04.2024
Beauty Salon Manager
Beauty Salon Manager
01.2012 - 12.2023
Customer Service And Entrepernuship
05.2001 -
High School Diploma -
Bachillerato Por Madurez
05.2001 -
Ingles Básico
Gestion Administrativa Mypimes
Administración De Salas De Belleza
Servicio Al Cliente
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