Debbie Martinez
San Jose
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Trained in information and best practices from customer service through journalism, communication TV production and as a podcaster.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Accenture
01.2022 - Current
- Prepared accurate documents for customer and business needs.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
Senior Process Analyst
Smile Direct
03.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prioritized initiatives to increase success rates of strategic projects.
- Determined and recommended methods to implement improvement opportunities.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Retention Specialist
Tetris Global
02.2020 - 06.2021
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Social Media Manager
IMAGO
10.2018 - 01.2020
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Planned and instituted social media marketing plan for Coca Cola Femsa, Avatar Indian Cuisine Monster.
- Managed team of 5 to generate original content and moderate online community members.
- Maintained expert-level skills in digital platforms such as Facebook, Instagram, Twitter, Wordpress , LinkedIn and Youtube platforms.
Community Manager
MEPRO
04.2018 - 06.2019
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Education
Bachelor of Arts - International Spokesperson
Universidad De Costa Rica
San Jose, San Pedro De Montes De Oca02.2022
Bachelor of Arts - Tv Producer
Universidad De Costa Rica
San Pedro, SJ2011
Associate of Arts - Bachelor in Journalism And Mass Communication
Universidad De Costa Rica
San Pedro, SJ11.2007
Skills
- Workflow Analysis
- Customer Retention Strategies
- De-escalation Techniques
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Column and blog Writing
- Podcaster
- Verbal and Written Communication
- Shot and Scene Planning
- Production Details Brainstorming
- Executive Leadership
- Emerging Technologies
Certification
- Certified International Spokesperson , Universidad de Costa Rica - 2018
- Certified English as a second language , NLC, Natural Learning Corporation - 2002
Languages
Spanish
Native language
Italian
Proficient
C2
English
Proficient
C2
German
Advanced
C1
Latin
Proficient
C2
Timeline
Senior Process Executive
Accenture
01.2022 - Current
Senior Process Analyst
Smile Direct
03.2021 - 07.2021
Retention Specialist
Tetris Global
02.2020 - 06.2021
Social Media Manager
IMAGO
10.2018 - 01.2020
Community Manager
MEPRO
04.2018 - 06.2019
Bachelor of Arts - International Spokesperson
Universidad De Costa Rica
Bachelor of Arts - Tv Producer
Universidad De Costa Rica
Associate of Arts - Bachelor in Journalism And Mass Communication
Universidad De Costa Rica
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