Debbie Martinez
San Jose
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Trained in information and best practices from customer service through journalism, communication TV production and as a podcaster.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Communication Executive
Milenio
10.2023 - 12.2023
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
Senior Process Executive
Accenture
01.2022 - 08.2023
- Prepared accurate documents for customer and business needs.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
Senior Process Analyst
Smile Direct
12.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prioritized initiatives to increase success rates of strategic projects.
- Determined and recommended methods to implement improvement opportunities.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Social Media Marketing Specialist
Leo Burnett
03.2020 - 12.2021
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Researched and implemented search engine optimization recommendations in accordance with development methodology.
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
Social Media Manager
IMAGO
10.2018 - 01.2020
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Planned and instituted social media marketing plan for Coca Cola Femsa, Avatar Indian Cuisine Monster.
- Managed team of 5 to generate original content and moderate online community members.
- Maintained expert-level skills in digital platforms such as Facebook, Instagram, Twitter, Wordpress , LinkedIn and Youtube platforms.
Community Manager
MEPRO
04.2018 - 06.2019
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Education
Bachelor of Arts - International Spokesperson
Universidad De Costa Rica
San Jose, San Pedro De Montes De Oca02.2022
Bachelor of Arts - Tv Producer
Universidad De Costa Rica
San Pedro, SJ2011
Associate of Arts - Bachelor in Journalism And Mass Communication
Universidad De Costa Rica
San Pedro, SJ11.2007
Skills
- Workflow Analysis
- Customer Retention Strategies
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Column and blog Writing
- Verbal and Written Communication
- Shot and Scene Planning
- Production Details Brainstorming
- Executive Leadership
- Growth planning
- Staff Training
- Customer Retention
- Facility Management
Certification
- Certified International Spokesperson , Universidad de Costa Rica - 2018
- Certified English as a second language , NLC, Natural Learning Corporation - 2002
Languages
Spanish
Native language
Italian
Proficient
C2
English
Proficient
C2
German
Advanced
C1
Latin
Proficient
C2
Scrum Master (Current course)
The Scrum master is a really important tool, facilitates planning and helps product owners understand and adhere to Scrum techniques and practices. At the team level, the Scrum master provides guidance, coaching, support, and facilitation, and helps remove any obstacles that teams may encounter along the way.
Timeline
Digital Communication Executive
Milenio
10.2023 - 12.2023
Senior Process Executive
Accenture
01.2022 - 08.2023
Senior Process Analyst
Smile Direct
12.2021 - 01.2022
Social Media Marketing Specialist
Leo Burnett
03.2020 - 12.2021
Social Media Manager
IMAGO
10.2018 - 01.2020
Community Manager
MEPRO
04.2018 - 06.2019
Bachelor of Arts - International Spokesperson
Universidad De Costa Rica
Bachelor of Arts - Tv Producer
Universidad De Costa Rica
Associate of Arts - Bachelor in Journalism And Mass Communication
Universidad De Costa Rica
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