Deborah Maria Montoya Monge
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
11
11
years of professional experience
Work History
Business Associate
Valley Hospital
Ridgewood, NJ
08.2019 - 08.2024
- Pre-Registration: Assist patients with registration sign-in and ascertain ER visit
- Registration: Enter or update patient demographics, emergency contact information, primary doctor, and pharmacy information
- Verify insurance eligibility
- Collect ER copayment and print receipt for patient
- Explain ER Service and Admission consent forms to patients, guardians and family members and obtain signatures for forms
- Process Inpatient and Observation Admissions
- Communicate with staff regarding patient status and any other issues
- Announce incoming EMS, Paramedic, Medical Alerts, or Patient Assistance over the ER Overhead
- Make outbound calls for doctors and nurses
- Page housekeeping for emergency room clean up areas
- Answer Emergency Room calls and transfer to appropriate personnel
Scheduler
Englewood Hospital Medical Center
Englewood, NJ
02.2017 - 08.2019
- Received all incoming calls from patients, family members or doctor offices scheduling appointments for the Breast Center and Radiology Department
- Qualified to schedule Spanish Line appointments
- Provided patient instructions according to procedure(s)
- Pre-Registration: Entered or updated patient demographics, employment status and emergency contact information
- Verified insurance eligibility
- Informed patient's of pre-authorization requirements needed prior to procedure(s)
- Communicated with office staff, Breast Center, Radiology Department, Doctor offices and managers - regarding patient procedure(s)
Patient Access Representative
Bergen Regional Medical Center, Behavior Health & Acute
Paramus, NJ
03.2014 - 07.2016
- Pre-Registration: Assisted patients with registration sign-in and ascertained ER visit
- Registration: Entered or updated patient demographics, employment status, and emergency contact information
- Verified insurance eligibility
- Collected ER copayment and printed receipt for patient
- Explained ER Service and Admission consent forms to patients, guardians and family members and obtained signatures for consents
- Screened patients for Charity Care and started patient application
- Processed Inpatient and Observation Admissions
- Reserved beds for admissions in system - from ER to Hospital Units
- Communicated with staff regarding patient status and any other issues
- Answered Emergency Room calls and transferred to appropriate personnel
- Assisted medical staff with translating to patients and family members
Patient Access Representative
Palisades Medical Center
North Bergen, NJ
06.2013 - 03.2014
- Pre-Registration: Assisted patients with registration sign-in and ascertained ER visit
- Registration: Entered or updated patient demographics, employment status, and emergency contact information
- Verified insurance eligibility
- Collected ER copayment and printed receipt for patient
- Explained ER Service and Admission consent forms to patients, guardians and family members and obtained signatures for consents
- Processed Inpatient and Observation Admissions
- Reserved beds for admissions in system - from ER to Hospital Units
- Communicated with staff regarding patient status and any other issues
- Assisted medical staff with translating to patients and family members
Education
Certificate - Hospitality
Bergen County Community Actions Partner's Inc
Hackensack, NJ08.2010
Certificate - Business Administration And Management
Eastwick College
Hackensack, NJ11.2007
Skills
- Healthcare Information System Knowledge
- Healthcare Systems Navigation
- Bilingual: English, Spanish
- Patient Registration Management
- Admitting Coordination
- Scheduling Diagnostic Procedures
- Healthcare Insurance Knowledge
- Payment Processing
- Privacy Regulations Knowledge
- Leadership/ Team Management
- Conflict and Resolution Skills
- Team Collaboration
- Networking Skills
- Patient Advocacy
- Organizational Skills
- Research Skills
- MS Office
- Clerical Skills
Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
Business Associate
Valley Hospital
08.2019 - 08.2024
Scheduler
Englewood Hospital Medical Center
02.2017 - 08.2019
Patient Access Representative
Bergen Regional Medical Center, Behavior Health & Acute
03.2014 - 07.2016
Patient Access Representative
Palisades Medical Center
06.2013 - 03.2014
Certificate - Hospitality
Bergen County Community Actions Partner's Inc
Certificate - Business Administration And Management
Eastwick College
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