Denisse Almengor González
Curridabat,SJ
Summary
Highly motivated and detail-oriented ML Data Associate with 3+ years of experience around different departments and marketplaces of Amazon, such as US, MX and PT_BR
Driven by a sense of customer obsession, with expertise in data mining, and data visualization. Adept at developing and implementing data-driven strategies to optimize customer experience and increase quality
Demonstrated outstanding communication, problem-solving abilities, and leadership principles, providing opportunities to engage with diverse business units during this professional journey at Amazon
Overview
3
3
years of professional experience
1
1
Certification
Work History
ML Data Associate
Amazon
06.2022 - Current
- Verification of errors that may affect functionality and responsiveness of Alexa enabled device(s)
- Compile data that engineers will ultimately use to perform fixes and upgrades to various Amazon's Digital Devices
Resolution Specialist
Amazon
09.2021 - 06.2022
- Responded proactively and in positive ways to customers to help them find resolutions that fits both parts
- Formulated focused and individualized resolutions aimed to peacefully settle disputes and escalations.
- Prepared written opinions or decisions regarding cases
- Created and resolved tickets, working collaboratively with other departments to solve problems
Customer Service Agent
Amazon
08.2020 - 09.2021
- Helped large volume of end-user customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously
- Evaluated end-user customer information to explore issues, develop potential solutions, and maintain high-quality service
Education
Diploma - Business Analytics
Cenfotec
San José10.2024
High School Diploma -
Colegio Vicente Lachner Sandoval
Cartago12.2015
Skills
- Microsoft Office (Excel, Word, Power Point) Advanced
- Data Mining Advanced
- Python Essentials
- Power BI Basics
Certification
- Spanish (Native)
- English (B2)
- Portuguese (C1)
Timeline
ML Data Associate
Amazon
06.2022 - Current
Resolution Specialist
Amazon
09.2021 - 06.2022
Customer Service Agent
Amazon
08.2020 - 09.2021
Diploma - Business Analytics
Cenfotec
High School Diploma -
Colegio Vicente Lachner Sandoval
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