Denskel Martin Johnson
Limon,Limon
Summary
Proven Customer Service Representative at AMAZON, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, showcasing exceptional teamwork and proficiency in Microsoft Office. Achieved significant improvements in customer satisfaction, demonstrating a results-driven approach with a blend of key soft and hard skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
AMAZON
03.2024 - 12.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Centro Educativo Adventista De Limon
Limón, Costa Rica12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team work
- Word,Excel, power point
Timeline
Customer Service Representative
AMAZON
03.2024 - 12.2024
High School Diploma -
Centro Educativo Adventista De Limon
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