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  To place myself in an encouraging and challenging environment this will help me to explore myself fully and to be part of the team that works dynamically towards the growth of the organization.
  Having around 9 years of experience in the field of Telecom Domain and Navigation Projects
  Drafting Tools: IQ Geo, Magellan, Auto CAD, Pro-G CAD, Small World, ARAMIS And Fusion-X
  Currently working as a Sr. Design Engineer ( Acting Team Lead) at Techwave Infotech PVT Limited, Hyderabad.


· PC SUPPORT SPECIALIST II
· TEK Systems | MSD | Louisville, KY | 10/2021 – 7/2023

  Triages at 20-25 tickets daily using the BMC Track-It system
  Supporting over 650 users, 800 PCs, and 400 mobile devices at 8 remote locations

· Troubleshoot all computer problems based on end-user issues
· Strives for a first-call resolution to meet an SLA success rate of 99.6% over the course of 20 months
· Installs and configures required software according to end-user and business requirements
· Supplies guidance to end-users on how to work new software and hardware to include SAP, IPS, eB, Adobe Professional & Microsoft Enterprise Suite
· Maintain Audio visual equipment for Cooperate Board room and 42 added mediums to small conference rooms
· Maintains user accounts using tools such as System Center Configuration Manager, Active Directory, LanSweeper, and Remote Desktop Connection
· Maintains On the Shelf inventory including computers and accessories valued over $250,000
· Alerts management when stock is needed
· Runs routine reports as requested from Active Directory Management Console 3.0 v. 21H2 and LanSweeper v. 10.2.0.0
· Follows escalation path for all technical issues as needed for infrastructure, applications, GIS, and LOJIC
· Have created over 65 entries to fix both hardware and software for all devices including servers using Microsoft One Note
· Runs Operational tasks including New Hire setups and account creations with over 100 onboarded during my 20 months
· Facilitates Life Cycle Management including imaging over 75 desktops and 100 laptops
· Coordinates break/fixes on a daily, weekly, monthly, and as-needed basis
· Images hardware using tools such as SCCM with Roles on eight desktops and ten laptops at a time
· Mentored and supplied technical oversight to two summer interns over the 8-week Kentucky Works Summer Program
· Provides support for 70 plus multi-function printers with Konica Minolta Business Solutions and 6 HP plotters
· Researches and proposes solutions for level 2, & 3 tickets
· Supplies desktop support to eight remote sites spread out through three counties in Kentucky
· Utilize monitoring tools such as Solar Winds and Volta Multi-meter for slow ping, network anomalies, and critically downed devices and network services
· Manage various IT projects including enabling Microsoft Bitlocker to devices being turned off, identifying a device with inappropriate software installs and virus scans
· Daily I keep the three 65" monitors to currently display information and read properly within our NOC monitoring operations
· Every month, I take inventory of all our copier toner and plotter paper and toner and place orders as needed for all nine of our offices including our Main Office

 Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Derrik Zamora

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Drainage Design Intern

Asset Management Intern

Education

Bachelor of Science - Civil Engineering

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Drainage Design Intern

Asset Management Intern

Bachelor of Science - Civil Engineering

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