Summary
Overview
Work History
Education
Skills
Timeline
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Detra Hubbard

Irving,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Claims Client Representative

Alacrity Solutions
09.2024 - Current
  • Developed strong relationships with clients by establishing trust and understanding their unique requirements.
  • Responsible for handling FNOL claims intake information to help claimant minimize stress and fear that is relevant.
  • Property claims intake initial process of receiving and recording claims information from insured about claim for property loss or damages due to weather gathering details about the incident of the insured like date of incident, the type of damage, any relevant detailed information, this my include questions about the insured's policy, and the extent of the damages.
  • Provided comprehensive product knowledge to clients, enabling them to make informed decisions.

Ticket and Gate Agent

Delta Airlines DFW
07.2022 - Current
  • Enhanced customer satisfaction by providing efficient and courteous service during boarding process.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experience.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Resolved passenger issues promptly and professionally, maintaining high level of customer satisfaction.
  • Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
  • Tagged and transferred baggage from scales to designated conveyor belt.

Office Administrative Assistant

Link Staffing
03.2009 - 05.2025
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Achieved an Award through effectively helping with Customer Service.

Education

Bachelor of Science - Communication Studies

University of Phoenix
Arlington, TX
04.2015

Skills

  • Customer support
  • Emergency response planning
  • Collaborative teamwork
  • Strong verbal skills

Timeline

Claims Client Representative

Alacrity Solutions
09.2024 - Current

Ticket and Gate Agent

Delta Airlines DFW
07.2022 - Current

Office Administrative Assistant

Link Staffing
03.2009 - 05.2025

Bachelor of Science - Communication Studies

University of Phoenix

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Detra Hubbard